Technical Support Engineer – Access Control & CCTV

Talent Finder; Leeds; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company pension scheme

Performance-related bonus

Increased holiday allowance after two 

Private healthcare after three years

Job summary

Talent Finder supports a growing UK SME in the specialist hardware and automation sector by recruiting a Technical Support Specialist.

You will provide expert technical assistance to installers and end users, guide remote setup and on-site commissioning, troubleshoot issues and ensure first-time fixes and high customer satisfaction.

This role involves detailed product knowledge, clear communication and collaboration with customers, installers and manufacturers to resolve complex technical queries.

Qualifications

• 3+ years in a busy customer service environment.
• Proven technical knowledge of electronic and security products.
• Experience diagnosing and resolving technical product issues with step-by-step guidance to customers and installers.
• Knowledge of installation requirements and procedures.
• Engineering qualification or time-served experience; electro-mechanical concepts.
• Experience installing or fault-finding on IP-based access control or CCTV systems.
• Strong written and verbal communication skills.
• Ability to learn new products quickly.

Responsibilities

• Act as main contact for technical queries via phone, email and face-to-face.
• Guide installers through remote setup and configuration of products.
• Fault-finding and troubleshooting technical issues on site and remotely.
• Provide pre- and post-installation technical advice.
• Support wiring diagrams and installation requirements.
• Develop expert product knowledge across a wide range of products.
• Deliver excellent customer service and aim for first-time fix.
• Manage customer expectations and build long-standing relationships.
• Use ticketing system to record and document calls.
• Assist with onsite installations, including wiring and commissioning.

Skills

Customer service

Technical troubleshooting

IP-based access control

CCTV systems

Electro-mechanical concepts

Education

Engineering qualification or time-served experience

Job description

Talent Finder supports a growing UK SME in the specialist hardware and automation sector by recruiting a Technical Support Specialist.

You will provide expert technical assistance to installers and end users, guide remote setup and on-site commissioning, troubleshoot issues and ensure first-time fixes and high customer satisfaction.

This role involves detailed product knowledge, clear communication and collaboration with customers, installers and manufacturers to resolve complex technical queries.