Technical Support Engineer – IP Access & CCTV (Onsite)

Cameron Clarke Associates t/a talent-finder; Leeds; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Company pension scheme

Company performance-related bonus

Increased holiday allowance after two 

Private healthcare after three years

Birthday holiday

Holiday purchase scheme

Job summary

Cameron Clarke Associates t/a talent-finder in Leeds is seeking a Technical Support Specialist to provide expert technical assistance to installers and end users. You will guide remote and onsite setup, troubleshoot faults, and advise on wiring and installation requirements.

The role focuses on delivering first-time fixes and building long-standing customer relationships. The position is onsite in Leeds, full-time, with a salary of £30,000–£34,000 per year plus a bonus scheme.

Qualifications

• 3+ years in a busy customer service environment.
• Technical knowledge with electronic and security products.
• Experience diagnosing and resolving technical issues with step-by-step guidance.
• Knowledge of installation requirements and procedures.
• Engineering qualification or time-served experience.
• Experience installing or fault-finding on IP-based access control or CCTV systems.
• Technical customer-facing role experience (support/field service/commissioning).
• Excellent written communication.
• Strong verbal communication and problem-solving.
• Strong numeracy, analytical and customer service skills.
• Confident, outgoing and patient; able to explain technical information.
• Ability to learn new products quickly.

Responsibilities

• Provide clear, accurate and practical technical guidance to customers and installers.
• Resolve product-related technical queries efficiently.
• Support installation, setup, configuration and commissioning processes.
• Maintain high levels of customer satisfaction.
• Build product knowledge and stay up to date with developments.

Skills

Technical support

Customer service

Troubleshooting

IP-based CCTV

Communication skills

Education

Engineering qualification

Tools

Ticketing system

Job description

Cameron Clarke Associates t/a talent-finder in Leeds is seeking a Technical Support Specialist to provide expert technical assistance to installers and end users. You will guide remote and onsite setup, troubleshoot faults, and advise on wiring and installation requirements.

The role focuses on delivering first-time fixes and building long-standing customer relationships. The position is onsite in Leeds, full-time, with a salary of £30,000–£34,000 per year plus a bonus scheme.