Technical Support Engineer – Access Automation

BFT, a brand of SOMFY Group; Stockport; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Product training and support

Job summary

BFT Automation, part of SomfyGroup, is seeking a Technical Support professional in Stockport to assist installers with diagnosing faults, wiring, programming and repairs. You will analyze faults, guide customers, and collaborate with sales and warehouse teams to ensure timely, accurate support.

You will inspect returned components, perform safe repairs as needed and maintain clear records. The role offers product training, a supportive team, and opportunities for development within BFT

Qualifications

• Sound knowledge of electrics, basic electronics and mechanical systems.
• Ability to interpret wiring diagrams, technical manuals and product instructions.

Responsibilities

• Provide telephone support to professional installers, guiding them through installation, wiring, programming, commissioning and fault diagnosis.
• Develop detailed knowledge of BFT’s product range, including hydraulic and electromechanical motors, control panels, transmitters and safety accessories.
• Use structured questioning to distinguish between product faults, installation issues, incorrect settings and mechanical or electrical causes.
• Explain technical instructions clearly and patiently, adapting your approach to the installer’s knowledge and experience.
• Take ownership of enquiries, record advice and agreed actions accurately, and follow up or elevate unresolved issues to the Technical Manager.
• Inspect and test returned motors, control panels and other components to establish whether a fault is present and identify its likely cause.
• Carry out repairs where appropriate, within your competence and BFT’s procedures, and verify operation before equipment is returned.
• Document test results, findings and repair work clearly to support customer communication and internal traceability.
• Follow safe working practices when handling electrical, mechanical and hydraulic equipment.
• Share technical knowledge and recurring fault findings with colleagues to improve the consistency and quality of customer support.
• Work with sales and warehouse colleagues to ensure customers receive accurate information and timely assistance.
• Help with order packing when additional warehouse support is required during busy periods.

Skills

Electrics knowledge

Electronics basics

Mechanical systems

Wiring diagrams

Fault diagnosis

Communication skills

IT systems

Job description

BFT Automation, part of SomfyGroup, is seeking a Technical Support professional in Stockport to assist installers with diagnosing faults, wiring, programming and repairs. You will analyze faults, guide customers, and collaborate with sales and warehouse teams to ensure timely, accurate support.

You will inspect returned components, perform safe repairs as needed and maintain clear records. The role offers product training, a supportive team, and opportunities for development within BFT