Technical Support Engineer - 1St Line Tlnt1_Ni

Vanrath; Belfast; On-site; GBP 28,000 - 30,000; Full time

Job summary

Vanrath is seeking a Technical Support Engineer to join our growing technology and telecommunications client in Belfast. This on-site role offers a salary of £28,000–£30,000 with potential for discussion based on experience. The position is permanent, full-time, with Monday-Friday 9am-5pm.

You will provide first-line technical support to business customers, troubleshoot VoIP, telephony and connectivity issues, log and manage tickets, and maintain product knowledge to deliver excellent service.

Qualifications

• Previous experience in technical support, IT Support or helpdesk environments.
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, connectivity troubleshooting).
• Strong diagnostic and problem-solving skills.
• Excellent communication skills and ability to explain technical issues to non-technical customers.

Responsibilities

• Provide first line technical support to business customers across telecommunications and connectivity services.
• Investigate, diagnose and resolve technical issues relating to VoIP, telephony, broadband and associated network services.
• Troubleshoot connectivity, voice and service-related faults through a structured approach.
• Log, update and manage support tickets, ensuring accurate records of issues and resolutions.
• Maintain a strong understanding of the products and services supported by the business.

Skills

Technical support experience

Networking fundamentals

Diagnostic problem solving

Communication skills

Job description

Job description

Job Title: Technical Support Engineer

Salary: £28,000- £30,000 – open to discussions based on experience

Location: On-site in Belfast

Contract: Permanent, full-time

Work Pattern: Monday-Friday 9am-5pm

We are working with an established and growing technology and telecommunications business that is looking to strengthen its technical support function by expanding their Technical Support team.

Key Responsibilities

• Provide first line technical support to business customers across telecommunications and connectivity services.
• Investigate, diagnose and resolve technical issues relating to VoIP, telephony, broadband and associated network services.
• Troubleshoot connectivity, voice and service-related faults through a structured approach.
• Log, update and manage support tickets, ensuring accurate records of issues and resolutions.
• Maintain a strong understanding of the products and services supported by the business.

What you'll bring

• Previous experience in technical support, IT Support or helpdesk environments.
• A good understanding of networking fundamentals, including TCP/IP, DNS, DHCP and connectivity troubleshooting.
• Strong diagnostic and problem-solving skills.
• Excellent communication skills and the ability to explain technical issues clearly to non-technical customers.

Why choose VANRATH?

Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long-term goals.