Technical Support Engineer

ACS Performance; Wigan; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a personable and motivated Technical Support Engineer to enhance their service function. In this dynamic role, you will provide essential support to the sales team, external engineers, and customers, ensuring that technical queries are resolved efficiently. Your responsibilities will include repairing products in the field, training service engineers, and maintaining comprehensive technical documentation. If you thrive in a fast-paced environment and possess strong IT skills, this position offers a fantastic opportunity to make a significant impact within a growing team.

Qualifications

• Experience in customer support with excellent communication skills.
• Ability to manage technical queries and provide solutions.

Responsibilities

• Support sales team and customers with technical inquiries.
• Repair products on customer sites and train external engineers.

Skills

Excellent telephone manner

Calm under pressure

Competent IT skills

Knowledge of CAD systems

Understanding product information

Tools

Word

Excel

CAD systems

HTML

Job description

Job vacancy - Technical Support Engineer

Due to continued growth, our client is looking to employ a personable and motivated Technical Support Engineer to take control of the service function and to manage the external service providers.

Responsibilities:

• Support Sales team, external engineers, and customers with product information and technical support.
• Attend customer sites to repair products in the field.
• Train external service engineers as required.
• Retro-fit equipment to fulfill customer orders.
• Source, catalogue, and update technical information held within the central system to ensure that queries are answered and information is easily accessible in the future.
• Ensure that correct documentation is submitted to the warehouse for any parts used during work carried out.

To be successful in the role of Technical Support Engineer, we would like to speak to anyone who has experience in the following:

• Excellent telephone manner and the ability to build a good rapport with a wide range of customers.
• Able to work calmly under pressure and deal competently and empathetically with others who may be angry or experiencing frustrating circumstances.
• Competent IT skills, able to use Word and Excel and other software as required. The ability to type at reasonable speed while speaking to customers on the phone is essential.
• Knowledge of CAD systems and HTML is advantageous.
• Ability to understand and retain product information.

ACS are recruiting for a Technical Support Engineer. If you feel that you have the skills and experience required in this advertisement, please submit your CV including an outline of your experience as a Technical Support Engineer. It is always a good idea to include a covering letter outlining your experience as a Technical Support Engineer with your application to enhance your chances of selection and improve your prospects of landing the Technical Support Engineer role you desire.