Technical Support Engineer

ZipRecruiter; Warrington; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Support professional to contribute to the Great British Nuclear programme. This role is pivotal in delivering new nuclear power plants, where you'll provide essential technical support to teams, translating complex information into clear documentation for diverse audiences. You'll engage with cross-functional teams, analyze technical data, and ensure compliance with industry standards. Join a collaborative environment that values safety, integrity, and continuous improvement, while playing a key role in shaping Britain's energy future sustainably.

Qualifications

• 3+ years in civil or defence nuclear industry required.
• Strong writing skills for clear technical documentation.
• Familiarity with nuclear industry regulations and standards.

Responsibilities

• Provide technical support to cross-functional teams.
• Translate complex technical information into clear documents.
• Collaborate with stakeholders to improve documentation quality.

Skills

Technical Writing

Communication Skills

Analytical Skills

Problem-Solving

Attention to Detail

Education

Bachelor's Degree in Engineering

Relevant Work Experience

Tools

Document Management Systems

Project Management Software

Job description

Job Description

Great British Nuclear (GBN) is a new government arm’s length body supporting the delivery of Britain’s energy security and net zero, making sure that we can power Britain from Britain sustainably. It has been set up to turn nuclear ambition into reality.

GBN’s first step was to start the technology selection process for Small Modular Reactors (SMRs) in July. SMRs can potentially be quicker to deploy and less expensive to build than traditional nuclear power plants because they are smaller, have factory based modular manufacturing, and more flexible deployment options.

GBN is aiming to deliver fast, based on a supportive and collaborative culture which values equality and and creates an inclusive workplace. It draws on deep nuclear expertise – its Executive Committee has over 100 years of nuclear experience in this country and abroad. And it can unlock billions of pounds of private and public investment from design to operation, helping to get sites ready for development, and working to grow manufacturing capacity and skills capability.

Our activities will be driven by our values, which are:

Trust - We prioritise safety, we act responsibly and with integrity.

Collaborative - We work as a team; we value and expertise.

Challenge - We are curious and courageous in the way we think and act.

Care - We are thoughtful, inclusive and respectful of others.

Drive - We get things done and we make a difference.

If you have a and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us at [e-mail] and we will talk to you about how we can assist.

Job profile

The Technical Support post plays a crucial role in standing up the Great British Nuclear programme to deliver new nuclear power plants. You will provide technical support to cross-functional teams tasked with forming programme-level strategy, establishing the process and tools required to deliver projects effectively, advise government, new nuclear plants and deliver enabling activities that will improve the ability to deliver. You will research and translate complex technical information into clear, concise, and accurate documents designed for a wide range of purposes, including:

• recording GBN’s technical strategy and decisions,
• providing baseline programme and project information,
• submissions to regulators and other external stakeholders,
• communication of technical positions internal to GBN and within Government

Documents will be required to be produced in line with GBN’s requirements, document management system and any relevant regulatory standards.

Responsibilities:

• Communicate and Collaborate across GBN’s cross-functional teams to gather complex technical information and ensure a complete understanding of relevant information.
• Analyse and translate technical data, requirements, designs, strategies, and specifications into clear, concise, and user-friendly documentation for diverse audiences.
• Participate in strategy working groups and technical reviews.
• Employ problem-solving skills to identify discrepancies, inconsistencies, or gaps in existing information, proposing solutions and collaborating with stakeholders to improve accuracy.
• Generate, review and maintain documentation, for example (although not limited to):
• Reports that record technical decisions, options analysis or information for use by the programme and project team, including supply chain organisations.
• Technical papers or slide packs for communication to the GBN senior leadership team, executive members and the Board.
• Technical papers or slide packs for stakeholders across Government.
• Submissions to regulatory bodies.
• Role descriptions.
• Annual departmental plans and reports.
• RACI (Responsible, Accountable, Consulted, and Informed) charts.
• To demonstrate a delivery-focused mindset that is able to meet deadlines and deliver high-quality work.
• Contribute to continuous improvement of documentation processes, identifying opportunities to streamline workflows, enhance templates, and improve overall document quality.

Knowledge, Skills and Experience required:

• 3+ years’ experience in the civil or defence nuclear industry.
• A good understanding of technical concepts, principles, and terminology relevant to the nuclear industry.
• Demonstrate familiarity with nuclear industry regulations, standards, and technical documentation best practices.
• Strong interpersonal and communication skills to collaborate effectively with engineers, scientists, and other stakeholders.
• Strong writing and editing skills, with the ability to communicate complex technical information in a clear, accurate, and accessible manner.
• Attention to detail and commitment to producing error-free documentation that meets industry standards.
• Familiarity with technical tools and software as well as project management / controls enterprise applications.

Qualifications

Bachelor's degree or relevant work experience in Engineering, Science, Technical Communication, or a related field.