Technical Support Engineer

Syntax Consultancy; Peterborough; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading consultancy firm specializing in healthcare management solutions is seeking a Technical Support Engineer for a permanent on-site position in Peterborough. The role will involve troubleshooting IT issues, collaborating with developers, and supporting bespoke software aimed at enhancing healthcare operations. With a competitive salary package and numerous benefits, applicants will enjoy opportunities for professional development and growth.

Benefits

25 days of holiday

Workplace pension scheme

Option to enroll in private healthcare

Paid training and development opportunities

Qualifications

• Experience in troubleshooting and resolving user IT issues.
• Familiarity with bespoke software systems, preferably in healthcare.
• Proactive learning mindset with software support experience.

Responsibilities

• Troubleshoot and resolve user IT issues, escalating as necessary.
• Provide software support for bespoke healthcare software solutions.
• Create internal knowledge base (Wiki) articles as needed.

Skills

Troubleshooting

Problem-solving

Customer support

Adaptability

SQL

Tools

Helpdesk ticketing systems

SQL Management Studio

Job description

Technical Support Engineer

Peterborough

Permanent

GBP30,000- GBP35,000 (doe) + Benefits

We are looking for a Technical Support Engineer for a full-time, permanent position based on-site in Peterborough, with an ideal start date in June/July 2025.

Benefits include: 25 days of holiday, a workplace pension scheme, the option to enrol in private healthcare, and paid training and development opportunities.

This is a new opportunity to work with a leading and rapidly expanding company specialising in healthcare management software solutions.

Key Skills & Experience:

• Troubleshooting and resolve user IT issues; escalating when necessary.
• Collaborate with developers on latest software versions.
• Learn and adapt to each customer's specific setup.
• Create internal knowledge base (Wiki) articles as needed.
• Experience with helpdesk ticketing systems and customer support.
• Familiarity with SQL and SQL Management Studio.
• Excellent problem-solving skills with a proactive learning mindset.
• Experience with bespoke software systems; familiarity with healthcare-related platforms is a bonus.
• Provide software support for bespoke healthcare software solutions, with a focus on first-time resolution.