Technical Support Engineer

ZipRecruiter; Peterborough; On-site; GBP 30,000 - 35,000; Full time

Job summary

A rapidly expanding company specializing in healthcare management software is seeking a Technical Support Engineer for a full-time role in Peterborough. The position involves troubleshooting user issues, collaborating with developers, and maintaining software solutions with a strong focus on customer support. Benefits include 25 days of holiday, a pension scheme, private healthcare options, and professional development opportunities.

Benefits

25 days of holiday

Workplace pension scheme

Private healthcare option

Paid training and development opportunities

Qualifications

• Experience with helpdesk ticketing systems and customer support.
• Familiarity with SQL and SQL Management Studio.
• Experience with bespoke software systems; familiarity with healthcare platforms is a bonus.

Responsibilities

• Troubleshoot and resolve user issues, escalating when necessary.
• Collaborate with developers on the latest software versions.
• Create internal knowledge base articles as needed.

Skills

Troubleshooting

Problem-Solving

Customer Support

Learning Mindset

Collaboration

Tools

SQL

SQL Management Studio

Helpdesk Ticketing Systems

Job description

Job Description

Technical Support Engineer

Peterborough

Permanent

£30,000- £35,000 (doe) + Benefits

We are looking for a Technical Support Engineer for a full-time, permanent position based on-site in Peterborough, with an ideal start date in June/July 2025.

Benefits include: 25 days of holiday, a workplace pension scheme, the option to enrol in private healthcare, and paid training and development opportunities.

This is a new opportunity to work with a leading and rapidly expanding company specialising in healthcare management software solutions.

Key Skills & Experience:

• Troubleshoot and resolve user issues; escalating when necessary.
• Collaborate with developers on latest software versions.
• Learn and adapt to each customer's specific setup.
• Create internal knowledge base (Wiki) articles as needed.
• Experience with helpdesk ticketing systems and customer support.
• Familiarity with SQL and SQL Management Studio.
• Excellent problem-solving skills with a proactive learning mindset.
• Experience with bespoke software systems; familiarity with healthcare-related platforms is a bonus.
• Provide software support for bespoke healthcare software solutions, with a focus on first-time resolution.