Technical Support Engineer

Usedtrucksfrsaleusa.com; Peterborough; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company in healthcare management software solutions is seeking a Technical Support Engineer for a permanent position in Peterborough. The role involves troubleshooting user issues, collaborating with developers, and providing support for bespoke software solutions. Benefits include 25 days holiday, pension scheme, and paid training.

Benefits

25 days of holiday

Workplace pension scheme

Option to enrol in private healthcare

Paid training and development opportunities

Qualifications

• Experience with helpdesk ticketing systems and customer support.
• Familiarity with SQL and SQL Management Studio.
• Experience with bespoke software systems, especially in healthcare.

Responsibilities

• Troubleshoot and resolve user issues.
• Collaborate with developers on software versions.
• Create internal knowledge base articles.

Skills

Problem-solving

Customer support

Troubleshooting

Proactive learning

Familiarity with SQL

Job description

Peterborough

Permanent

£30,000- £35,000 (doe) + Benefits

We are looking for a Technical Support Engineer for a full-time, permanent position based on-site in Peterborough, with an ideal start date in June/July 2025.

Benefits include: 25 days of holiday, a workplace pension scheme, the option to enrol in private healthcare, and paid training and development opportunities.

This is a new opportunity to work with a leading and rapidly expanding company specialising in healthcare management software solutions.

Key Skills & Experience

• Troubleshoot and resolve user issues; escalating when necessary.
• Collaborate with developers on latest software versions.
• Learn and adapt to each customer's specific setup.
• Create internal knowledge base (Wiki) articles as needed.
• Experience with helpdesk ticketing systems and customer support.
• Familiarity with SQL and SQL Management Studio.
• Excellent problem-solving skills with a proactive learning mindset.
• Experience with bespoke software systems; familiarity with healthcare-related platforms is a bonus.
• Provide software support for bespoke healthcare software solutions, with a focus on first-time resolution.