Technical Support Engineer

Roc Search GmbH; High Wycombe; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

International travel opportunities

Pension scheme

Private medical insurance

Job summary

Roc Search GmbH is seeking a Technical Support Engineer for a global water management solutions provider based near High Wycombe, UK. You will resolve complex technical issues, support customers and partners, and travel to sites across the UK and internationally.

The role requires a strong background in mechanical, electrical, or process engineering, ability to diagnose faults with multimeters and oscilloscopes, and the communication skills to deliver clear technical guidance and training to

Qualifications

• Experience in customer-facing technical support or service engineering.
• Strong understanding of water management systems or industrial machinery is a plus.
• Experience diagnosing faults and communicating solutions clearly.

Responsibilities

• Provide advanced technical support to customers and partners.
• Travel to UK and international sites to diagnose issues.
• Assist installation, commissioning, validation and troubleshooting.
• Prepare technical reports and troubleshooting guides.
• Deliver technical training to customers and partners.

Skills

Customer support experience

Strong communication

Root cause analysis

Independent working

Education

Engineering qualification (BTEC Level 4 or equivalent)

Tools

Multimeters

Oscilloscopes

Job description

Technical Support Engineer

Location: High Wycombe (office-based) with international travel
Employment Type: Permanent, Full-time

A global engineering organisation specialising in water management solutions is seeking an experienced Technical Support Engineer to join their technical team.

This is an excellent opportunity for an engineer with a strong mechanical, electrical, or process engineering background who enjoys solving complex technical challenges, supporting customers, and working with advanced engineered systems across international markets.

You will provide expert technical support to customers and partners, ensuring the successful installation, operation, and ongoing performance of specialist water management systems.

The Role

As a Technical Support Engineer, you will be responsible for:

• Providing advanced technical support to customers, partners, and internal teams
• Travelling to customer sites across the UK and internationally to diagnose and resolve complex technical issues
• Supporting the installation, commissioning, validation, and troubleshooting of water management systems
• Carrying out fault finding across mechanical, electrical, and control systems
• Supporting product testing, performance reviews, and continuous improvement activities
• Producing clear technical reports, documentation, and troubleshooting guides
• Delivering technical training and support to customers and global partners
• Managing warranty investigations and assessing returned equipment
• Providing technical input into product risk assessments and engineering improvements

The role offers a varied and hands-on workload, with a high level of autonomy, customer interaction, and international travel opportunities, including occasional overnight stays and extended trips.

About You

The ideal candidate will have:

• Experience working in a customer support, technical support, service engineering, applications engineering, or similar engineering role
• A strong technical understanding of water management systems, process equipment, or industrial machinery
• Knowledge of mechanical systems, instrumentation, and control systems
• Experience diagnosing faults using tools such as multimeters and oscilloscopes
• A methodical approach to problem-solving and root cause analysis
• Strong communication skills with the ability to explain technical concepts clearly to customers and stakeholders
• Experience writing technical reports and maintaining documentation
• Confidence working independently in customer-facing environments

Desirable Experience

• Background in mechanical, chemical, electrical, or process engineering
• Experience supporting complex water systems or industrial equipment
• Engineering qualification (BTEC Level 4 or equivalent)
• Experience delivering technical training or customer presentations
• Experience working with international customers or distribution networks
• Additional language skills

Package & Benefits

• Competitive salary
• 25 days annual leave plus UK bank holidays (with option to buy/sell)
• Pension scheme
• Private medical insurance
• Access to a private GP service
• Company bonus scheme
• International travel opportunities
• Career development within a global engineering organisation