Senior Technical Support Engineer

Veolia | Water Tech; Lane End; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

25 days annual leave + UK bank holidays

Enhanced pension scheme

Private medical insurance (BUPA)

Job summary

Veolia | Water Tech is hiring a Senior Technical Support Engineer based in Lane End, High Wycombe, offering a full-time position with international travel. The role involves providing advanced technical support for ELGA systems, troubleshooting complex issues, and developing documentation.

Ideal candidates should possess a strong technical background in water treatment systems, excellent communication skills, and experience in fault diagnosis. The position comes with competitive benefits including 25 annual leave days and private medical insurance.

Qualifications

• Strong technical background in water treatment systems.
• Experience diagnosing faults using tools like multimeters or oscilloscopes.
• Comfortable handling challenging customer interactions.

Responsibilities

• Provide advanced technical support across ELGA systems.
• Travel to customer sites in the UK and overseas.
• Support large-scale installations.
• Gather and maintain technical documentation.
• Deliver technical training for partner teams.

Skills

Technical background in water treatment systems

Mechanical and control systems understanding

Fault diagnosis experience

Analytical mindset

Excellent communication skills

IT skills (e.g. Google Workspace)

Education

GCSEs (or equivalent)

Vocational or professional qualification in a science or technical field

Job description

Job Description

Senior Technical Support Engineer – Office-based in Lane End, High Wycombe with international travel. Permanent, full‑time (Monday‑Friday, 37 hours). 25 annual leave + UK bank holidays, pension scheme, private medical insurance, bonus scheme and more.

Responsibilities

• Provide advanced technical support across ELGA systems and partner networks.
• Travel to customer sites in the UK and overseas to diagnose and resolve complex issues.
• Support large‑scale installations, including validation and performance troubleshooting.
• Contribute to beta testing, gathering real‑world performance insights.
• Develop and maintain technical documentation for internal and external use.
• Participate in product risk assessments, offering practical insights.
• Deliver and support technical training for partner teams globally.
• Manage and assess warranty claims, including testing returned components.

Essential Skills & Experience

• Strong technical background in water treatment systems.
• Solid understanding of mechanical and control systems.
• Experience diagnosing faults using tools like multimeters or oscilloscopes.
• Analytical mindset with a methodical problem‑solving approach.
• Ability to interpret data and make informed decisions.
• Excellent communication skills – able to explain technical concepts clearly.
• Confidence working independently and as part of a team.
• Experience writing clear technical reports and documentation.
• Comfortable handling challenging customer interactions.
• Strong IT skills (e.g. Google Workspace or similar).

Desirable

• Experience in a Technical Support Engineer or Service Engineer role.
• Background in mechanical or chemical engineering.
• BTEC Level 4 (or equivalent) in an engineering discipline.
• Ability to deliver or support technical training and presentations.
• Multilingual or able to communicate across different cultures.

Qualifications

• GCSEs (or equivalent) including English and Maths.
• Vocational or professional qualification in a science or technical field.

Benefits

• 25 days annual leave + UK bank holidays.
• Enhanced pension scheme.
• Private medical insurance (BUPA).
• Group income protection, dental and travel insurance.
• Group life assurance and critical illness cover for you and your partner.
• Personal computer, car leasing and cycle‑to‑work schemes.
• Exclusive discounts and recognition programmes.
• Eye care and flu vouchers.
• 24/7 access to virtual GP consultations.
• Flexible benefits options such as buy/sell annual leave.

Equal Opportunity

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.