Technical Support Engineer

Aprirose Real Estate Investment; Greater Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative firm is seeking a personable Technical Support Engineer to join their growing team. In this role, you will provide essential support to the sales team and customers, ensuring that technical inquiries are handled with professionalism and expertise. You will have the opportunity to work directly with customers, training external engineers and assisting with product repairs in the field. This position offers a dynamic work environment where your IT skills and ability to communicate effectively will shine. Join a dedicated team that values your contributions and helps you grow in your career!

Qualifications

• Strong communication skills and ability to build rapport with customers.
• Proficient in IT and able to manage technical inquiries effectively.

Responsibilities

• Provide technical support to sales team and customers.
• Repair products on-site and train external engineers as needed.

Skills

Excellent telephone manner

Calm under pressure

Competent IT skills

Knowledge of CAD systems

Understanding product information

Tools

Word

Excel

CAD systems

HTML

Job description

Due to continued growth, our client is looking to employ a personable and motivated Technical Support Engineer.

Responsibilities:

1. Support Sales team, external engineers, and customers with product information and technical support.
2. Attend customer sites to repair products in the field.
3. Train external service engineers as required.
4. Retro-fit equipment to fulfill customer orders.
5. Source, catalog, and update technical information in the central system for easy future access.
6. Ensure correct documentation is submitted to the warehouse for parts used during work.

Candidate Requirements:

• Excellent telephone manner and ability to build rapport with a wide range of customers.
• Ability to work calmly under pressure and handle frustrating situations empathetically.
• Competent IT skills, including Word and Excel; ability to type quickly while speaking on the phone.
• Knowledge of CAD systems and HTML is advantageous.
• Ability to understand and retain product information.

Application Process:

ACS is recruiting for a Technical Support Engineer. If you possess the skills and experience outlined, please submit your CV detailing your experience as a Technical Support Engineer. Including a cover letter outlining your relevant experience will enhance your chances of selection and improve your prospects of securing the Technical Support Engineer role you desire.