Technical Support Engineer

Intapp; Greater London; Hybrid; GBP 35,000 - 52,000; Full time

Job summary

Intapp is seeking a Technical Support Engineer for our Collaboration and Content product team. The role focuses on triaging complex issues related to Microsoft technology and delivering timely, accurate responses to customers.

You will work in a collaborative, evolving environment, provide training to frontline staff, support EMEA customers on a rotating schedule, and help create and maintain up-to-date documentation in our knowledge base.

Qualifications

• Experience providing technical support and solving issues.
• Knowledge of Microsoft 365 technology stack.
• Knowledge of IT systems administration tools and best practices.
• Knowledge of ITIL processes.
• Experience using a Service Desk platform.

Responsibilities

• Manage customer support requests with timely, accurate responses.
• Track and update issues and features in Microsoft Azure DevOps.
• Train first- and second-line support staff.
• Participate in rotas to cover EMEA customers.
• Provide IT systems support for Collaboration and Content staff.
• Create and maintain documentation and knowledge base updates.

Skills

Technical support

Microsoft 365

ITIL

Service Desk

IT systems administration

Tools

Azure DevOps

Job description

**Technical Support Engineer** Intapp is seeking a Product Support Engineer for our Collaboration and Content product team. The ideal candidate will have experience triaging complex issues for Microsoft technology-based solutions and is comfortable working in a team environment where processes are continually evolving. Previous experience in Legal or Professional Services or Enterprise Content Management is preferred. **What you will do:** * Manage customer support requests and provide timely and accurate responses.* Create, prioritize, track, and update customer issues/features in Microsoft Azure DevOps.* Provide training to first/second-line support staff from customer or partner organizations.* Participate in ongoing rota to provide cover for our EMEA customers.* Provide IT systems support for Collaboration and Content staff.* Create and maintain documentation, including near-real-time updates to the Collaboration and Content Knowledge Base. **What you will need:** * Experience providing technical support and solving issues.* Knowledge of Microsoft 365 technology stack.* Knowledge of IT systems administration tools and best practices.* Knowledge of ITIL processes.* Experience using a Service Desk platform. **What you will gain:** At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You’ll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well-being are top priorities. We’ll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork. Here, you will have the opportunity to:· **Expand Your Skills:** Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.· **Enjoy Where You Work:** Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.· **Support What Matters Most:** Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.*Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.**Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.*