Technical Support Engineer

INTAPP LIMITED; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

INTAPP LIMITED in London is seeking a Technical Support Engineer to join the Collaboration and Content product team. You will triage complex issues related to Microsoft-based solutions for enterprise clients.

The role involves managing support requests, updating issues in Azure DevOps, and providing training to first- and second-line staff. Experience in Legal, Professional Services, or Enterprise Content Management is preferred, with a collaborative, process-evolving culture.

Qualifications

• Experience providing technical support and solving issues.
• Knowledge of Microsoft 365 technology stack.
• Knowledge of IT systems administration tools and best practices.
• Knowledge of ITIL processes.
• Experience using a Service Desk platform.

Responsibilities

• Manage customer support requests and provide timely and accurate responses.
• Create, prioritize, track, and update customer issues/features in Microsoft Azure DevOps.
• Provide training to first/second-line support staff from customer or partner organizations.
• Participate in ongoing rota to provide cover for our EMEA customers.
• Provide IT systems support for Collaboration and Content staff.
• Create and maintain documentation, including near-real-time updates to the Collaboration and Content Knowledge Base.

Skills

Technical support

Microsoft 365

IT systems administration

ITIL processes

Service Desk platform

Tools

Azure DevOps

Job description

Technical Support Engineer Intapp is seeking a Product Support Engineer for our Collaboration and Content product team. The ideal candidate will have experience triaging complex issues for Microsoft technology-based solutions and is comfortable working in a team environment where processes are continually evolving. Previous experience in Legal or Professional Services or Enterprise Content Management is preferred.

What you will do:

• Manage customer support requests and provide timely and accurate responses.
• Create, prioritize, track, and update customer issues/features in Microsoft Azure DevOps.
• Provide training to first/second-line support staff from customer or partner organizations.
• Participate in ongoing rota to provide cover for our EMEA customers.
• Provide IT systems support for Collaboration and Content staff.
• Create and maintain documentation, including near-real-time updates to the Collaboration and Content Knowledge Base.

What you will need:

• Experience providing technical support and solving issues.
• Knowledge of Microsoft 365 technology stack.
• Knowledge of IT systems administration tools and best practices.
• Knowledge of ITIL processes.
• Experience using a Service Desk platform.

What you will gain:

At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You’ll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well-being are top priorities. We’ll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork. Here, you will have the opportunity to:

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
• Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.

Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.

Intapp builds AI software to power the world’s top investment, legal, and consulting firms. Our clients face unique challenges: they must track and manage complex client relationships, navigate strict regulatory requirements, and manage sensitive deal information. We develop software specifically for these needs, helping firms find and win business, onboard clients safely and manage risk, deliver exceptional work, and capture full value. Today, more than 2,700 firms worldwide rely on Intapp, including 95 of the Am Law 100, 16 of the top 20 accounting firms, and more than 1,700 private capital, investment banking, and real assets firms. Intapp has helped firms achieve measurable impact from 25% more pitch opportunities to 55% faster client onboarding turning intelligence into competitive advantage. Founded in 2000 and headquartered in Palo Alto, California, Intapp completed a successful IPO on June 30, 2021 (NASDAQ: INTA). Alongside a global ecosystem of partners, Intapp accelerates innovation and integration, ensuring our clients are always at the forefront of transformation.