Technical Support Engineer

grapevinejobs; Greater London; On-site; GBP 42,000 - 66,000; Full time

Job summary

Molinare Creative Group is seeking a hands-on IT/Technical Support Engineer to maintain, secure and optimise post-production tech across our facilities in the UK. You will troubleshoot, install and manage infrastructure, and collaborate with production teams to deliver reliable technology solutions.

The role requires strong Linux administration, scripting ability and experience with Windows/macOS, plus a proactive problem‑solving mindset and calm under pressure.

Qualifications

• Experience supporting post-production workflows in media or broadcast.
• Strong Linux/Unix admin with Bash.
• Experience with Windows and macOS administration.
• Shell/Bash scripting for automation.

Responsibilities

• Provide day-to-day support across post-production and IT systems.
• Install, configure and maintain technology infrastructure throughout the business.
• Manage helpdesk tickets within SLAs.
• Support system upgrades and infrastructure projects.
• Identify opportunities to improve workflows and efficiency.
• Contribute to security and resilience of systems.
• Collaborate with production and business teams to meet requirements.
• Provide updates and recommendations to the Head of Post Production Technology.

Skills

Linux/Unix

Bash scripting

Windows admin

MacOS admin

Troubleshooting

Communication

Prioritisation

Tools

Autodesk Flame

FilmLight Baselight

Avid Media Composer

Avid NEXIS

Pro Tools

Job description

As part of our Technology team, you'll play a critical role in maintaining, enhancing and securing the systems that support our clients, artists and production teams. You'll be responsible for delivering both preventative and reactive support, ensuring our technology remains reliable, efficient and fit for the demands of a constantly evolving industry.

What You'll Be Doing

• Providing day-to-day support, maintenance and troubleshooting across post-production and IT systems
• Installing, configuring and maintaining technology infrastructure throughout the business
• Managing support requests through the helpdesk system, ensuring tickets are resolved within agreed service levels
• Supporting system upgrades, technical installations and infrastructure projects
• Identifying opportunities to enhance workflows, improve operational efficiency and introduce new technologies
• Contributing to the security and resilience of our systems, helping to safeguard client content and intellectual property
• Collaborating closely with production and business teams to ensure technology solutions meet operational requirements
• Providing regular updates and technical recommendations to the Head of Post Production Technology.

About You

You’ll be a hands-on engineer with a naturally curious mindset, excellent troubleshooting skills and a passion for delivering outstanding technical support. You’ll be comfortable working independently, prioritising competing demands and remaining calm under pressure.

Essential Skills & Experience

• Experience supporting technology within a post production, broadcast, media or other creative environment
• Strong understanding of video and audio post-production workflows
• Solid Linux/Unix systems administration experience, including confident use of the command line and Bash
• Working knowledge of Windows and macOS administration
• Experience writing and maintaining shell/Bash scripts to automate tasks and improve workflows
• Strong analytical and problem-solving abilities with a proactive approach to fault finding
• Excellent communication and organisational skills
• Ability to manage multiple priorities and deliver results within tight deadlines.

Desirable Skills & Experience

• Experience supporting Autodesk Flame and/or FilmLight Baselight environments
• Familiarity with Avid Media Composer, Avid NEXIS, Pro Tools and related post-production technologies
• Understanding of enterprise storage systems and data management
• Knowledge of film, television or high-end post-production workflows.

Why Join Molinare Creative Group?

Our people are at the centre of everything we do. We are passionate about creativity, technology and collaboration, and we believe exceptional work is achieved by exceptional teams.

What We Believe In

• Teamwork - Sharing skills and experiences whilst supporting each other, ensures excellence across all our projects.
• Passion - We treat every project with respect and the time that it deserves.
• Expertise - By embracing our creative background, we take risks that allow us to aim higher.
• Talent - We nurture talent to grow and do something meaningful at Molinare, which raises the bar for all of us.
• Inclusion - We expand our creativity, knowledge and understanding when working with people from different backgrounds, cultures and thinking styles.

What You'll Gain

• The opportunity to work with leading-edge post-production technology
• Exposure to some of the UK's most exciting film and television projects
• A collaborative and supportive working environment
• Opportunities for learning, development and career progression
• The chance to make a genuine impact within a respected and innovative post-production facility.

If you're passionate about technology and excited by the opportunity to support creative excellence behind the scenes, we'd love to hear from you.

Our Commitment to Inclusion

We are committed to creating an inclusive and accessible recruitment process. We welcome applications from all backgrounds and encourage candidates to let us know if they require any adjustments or accommodations during the hiring process. We're committed to ensuring every candidate has the support they need to perform at their best and enjoy a positive recruitment experience.