Technical Support Engineer

TieTalent; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company is seeking a Technical Support Engineer to provide essential support for critical infrastructure across the UK. This entry-level position offers opportunities for problem-solving and career growth, with a focus on maintaining system performance and security. The role demands adaptability, strong communication, and technical prowess to manage complex systems effectively. Benefits include extensive holiday options, a pension scheme, and other family-friendly policies.

Benefits

34 days holiday including public holidays

Company pension scheme

Occupational health support

Discounts on Cinema, Restaurants and Shopping

Qualifications

• Organized and proactive 1st Line Support Engineer.
• Strong communication skills and able to adapt to a fast-paced team.
• Vendor certifications like Cisco knowledge beneficial.

Responsibilities

• Configuration and replacement of datacentre equipment and support capacity.
• Proactively monitor system performance and security.
• Engage with System Management Team for continuous improvement.

Skills

Problem-solving

Communication

Adaptability

Education

IT / ICT further education

Tools

Cisco

Juniper

VMware

Job description

4 weeks ago Be among the first 25 applicants

About

Technical Support Engineer

Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.

What You'll Do

Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you are:

This role would be ideal for an organized, proactive and diligent 1st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line Support Engineer role would suit someone who enjoys problem-solving and thrives in a team environment. Given the 12-hour shift rotation and the fast-paced nature of the team, it's clear that adaptability and strong communication skills will be key in this position. It would be a perfect fit for someone eager to develop their technical skills while contributing to the team's success.

Key Requirements

Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge - LAN / WAN, Juniper, IP Trade. McAfee SIEM Security - Security Information Events Management knowledge IT / ICT further educationWhat we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The Additional Benefits With This Role

34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent

Nice-to-have skills

• Cisco
• Juniper
• VMWare
• WAN
• Warwick, England
  
  

Work experience

• Systems Administrator
• System Engineer
  
  

Languages

• English

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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