Technical Support Engineer

Searchability®; Sheffield; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading technology services provider is seeking a 2nd Line Support Engineer to join their technical support team in Sheffield. This role offers an exciting opportunity to provide escalated support across various technologies and to be part of a dynamic, team-oriented workplace. Ideal candidates will have strong problem-solving skills, relevant experience, and the desire for career growth within a customer-focused tech environment.

Benefits

Flexible working options

Access to industry training and mentorship

Supportive and team-oriented workplace culture

Clear pathways for technical development and certification

Qualifications

• Proven experience in a 2nd line support or similar technical role.
• Strong knowledge of Windows Server environments and Active Directory.
• Excellent communication and customer service skills.

Responsibilities

• Provide 2nd line support for escalated technical issues.
• Troubleshoot and resolve issues related to Windows Server and Office 365.
• Collaborate with internal teams to resolve complex problems.

Skills

Windows Server

Active Directory

Office 365

Networking fundamentals

Customer service skills

Problem-solving

Job description

Get AI-powered advice on this job and more exclusive features.

This range is provided by Searchability. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Searchability

EXCITING OPPORTUNITY FOR A 2ND LINE SUPPORT ENGINEER TO JOIN A LEADING TECHNOLOGY SERVICES PROVIDER

• Salary up to £30,000 p/a + benefits
• Dynamic environment with exposure to cutting-edge IT infrastructure
• Technical client support role, ideal for experienced Windows Server engineers
• Opportunity to grow within a fast-paced, customer-focused technology company

ABOUT THE CLIENT:

Our client is a nationally recognised provider of managed IT services, specialising in delivering high-quality connectivity and support solutions to customers across multiple sectors. With a track record spanning over 20 years, they pride themselves on offering reliable and tailored technology services, backed by a highly skilled and collaborative team. They continue to expand as a leader in their space, serving a diverse and growing client base.

A GLIMPSE AT THE BENEFITS / CULTURE:

• Supportive and team-oriented workplace culture
• Clear pathways for technical development and certification
• Flexible working options and shift patterns
• Access to industry training and mentorship
• Modern office environment with the latest tools and tech

2ND LINE SUPPORT ENGINEER ROLE:

As a 2nd Line Support Engineer, you will be a vital part of the technical support team, resolving escalated issues and providing expert support across a range of technologies. You will work in a split-shift model, ensuring seamless support coverage, and contribute to maintaining the stability, security, and performance of key systems and services. This role requires strong problem-solving abilities and excellent communication skills, as you will regularly collaborate with internal teams and end users.

KEY RESPONSIBILITIES:

• Provide 2nd line support for escalated technical issues
• Troubleshoot and resolve issues related to Windows Server, Active Directory, Office 365, and associated technologies
• Perform user administration and systems maintenance
• Document solutions and create knowledge base articles for recurring issues
• Collaborate with 1st line and senior technical teams to resolve complex problems
• Contribute to continuous improvement of support processes and systems

KEY SKILLS / EXPERIENCE:

• Proven experience in a 2nd line support or similar technical role
• Strong knowledge of Windows Server environments and Active Directory
• Hands-on experience with Office 365 and common enterprise applications
• Understanding of networking fundamentals and associated technologies
• Excellent communication and customer service skills
• Ability to work split shifts: 08:00–17:00 and 12:00–21:00, Monday to Friday

TO BE CONSIDERED:

Please either apply by clicking online or emailing [e-mail]. For further information please contact via 07880 358 143 / 01244 567 925. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media and Information Services

Referrals increase your chances of interviewing at Searchability by 2x

Sign in to set job alerts for “Technical Support Engineer” roles.

Doncaster, England, United Kingdom 3 weeks ago

Barnsley, England, United Kingdom 2 weeks ago

1st Line IT Support Engineer - Desktop, SaaS, Applications - Hybrid

Sheffield, England, United Kingdom 1 month ago

Somercotes, England, United Kingdom 1 month ago

Sheffield, England, United Kingdom 1 week ago

Belper, England, United Kingdom 3 weeks ago

Castleford, England, United Kingdom 3 months ago

Huddersfield, England, United Kingdom 1 month ago

Worksop, England, United Kingdom 1 week ago

Derbyshire, England, United Kingdom 5 days ago

Technical Customer Engineer – Pixit Media UK

Rotherham, England, United Kingdom 2 months ago

Sheffield, England, United Kingdom 3 days ago

Technical Customer Engineer – Apprenticeship, Pixit Media UK

Rotherham, England, United Kingdom 2 months ago

Technical Customer Engineer – Pixit Media UK

Rotherham, England, United Kingdom 2 months ago

Hattersley, England, United Kingdom 3 hours ago

Technical Customer Engineer – Apprenticeship, Pixit Media UK

Rotherham, England, United Kingdom 2 months ago

Barnsley, England, United Kingdom 3 days ago

Barnsley, England, United Kingdom 4 days ago

Alfreton, England, United Kingdom 4 weeks ago

Linux Technical Support Engineer – Rotherham/Hybrid

Rotherham, England, United Kingdom £30,000.00-£37,000.00 3 weeks ago

Holmewood, England, United Kingdom 1 day ago

Doncaster, England, United Kingdom 1 month ago

Doncaster, England, United Kingdom 3 days ago

Worksop, England, United Kingdom 2 weeks ago

Rotherham, England, United Kingdom 3 days ago

South Yorkshire, England, United Kingdom 2 weeks ago

Pontefract, England, United Kingdom 1 month ago

Sheffield, England, United Kingdom 3 days ago

Chesterfield, England, United Kingdom 1 week ago

Sheffield, England, United Kingdom 1 week ago

Doncaster, England, United Kingdom 6 days ago

Eckington, England, United Kingdom 4 months ago

Pontefract, England, United Kingdom 1 week ago

Pontefract, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.