Technical Support Engineer

Morgan Ryder Associates; Ellesmere; Hybrid; GBP 37,800 - 46,200; Full time

Benefits offered by this job

Employee healthcare scheme

Training & development opportunities

Hybrid working (after probation)

Job summary

Morgan Ryder Associates in Ellesmere is seeking a Technical Support Engineer to join our automation and agricultural technology team. You will provide high‑level engineering support for automated and conventional systems, troubleshoot issues, and help deliver hands‑on training.

The role offers up to £42,000 with a benefits package that includes healthcare, training and development, and hybrid working after probation.

Qualifications

• Electrical engineering qualification.
• Experience working on live electrical equipment.
• Competent in automation systems, mechanical repair and diagnostics.
• Excellent communication skills with the flexibility to travel across the UK and abroad.
• Knowledge of hydraulic systems.

Responsibilities

• Provide high-level engineering support for automated and conventional systems and precision technologies.
• Troubleshoot and resolve issues via helpdesk, including participation in a rotating 24/7 support schedule.
• Lead the commissioning of advanced systems both in the UK and internationally.
• Work with R&D to test new solutions and provide feedback from the field.
• Analyse system issues, identify patterns, and contribute to product enhancements.
• Maintain accurate technical documentation and helpdesk records.
• Deliver hands-on training for distributors, dealers, and end-users – both in-person and remotely.

Skills

Automation systems

Diagnostics

Troubleshooting

Training delivery

Technical documentation

Education

Electrical engineering qualification

Job description

Technical Support Engineer – Ellesmere

Up to £42,000. Plus an excellent benefits package including:

• Employee healthcare scheme
• Training & development opportunities
• Hybrid working (following probation)

Join a team where your engineering skills directly support cutting‑edge automation and agricultural technology.

Responsibilities

• Provide high‑level engineering support for automated and conventional systems and precision technologies.
• Troubleshoot and resolve issues via helpdesk, including participation in a rotating 24/7 support schedule.
• Lead the commissioning of advanced systems both in the UK and internationally.
• Work with R&D to test new solutions and provide feedback from the field.
• Analyse system issues, identify patterns, and contribute to product enhancements.
• Maintain accurate technical documentation and helpdesk records.
• Deliver hands‑on training for distributors, dealers, and end‑users – both in‑person and remotely.

Qualifications

• Qualification in electrical engineering.
• Experience working on live electrical equipment.
• Competent in automation systems, mechanical repair and diagnostics.
• Excellent communication skills with the flexibility to travel across the UK and abroad.
• Knowledge of hydraulic systems.

Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as a DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.