Technical Support Engineer

Morgan Ryder; Ellesmere; Hybrid; GBP 25,200 - 42,000; Full time

Benefits offered by this job

Employee healthcare scheme

Training & development opportunities.

Hybrid working

Job summary

Morgan Ryder Associates is seeking a Technical Support Engineer to provide high‑level engineering support for automated and conventional systems and precision technologies. The role includes troubleshooting via a global helpdesk and leading commissioning across the UK and internationally.

You will work with R&D to test new solutions, analyse field feedback, and contribute to product enhancements while maintaining thorough technical documentation and delivering hands‑on training to distributors

Qualifications

• Experience working on live electrical equipment.
• Competent in automation systems, mechanical repair, and diagnostics.
• Excellent communicator with the flexibility to travel across the UK and abroad.
• Knowledge of hydraulic systems.

Responsibilities

• Provide high-level engineering support for automated and conventional systems and precision technologies.
• Troubleshoot and resolve issues via helpdesk (including participation in a rotating 24/7 support schedule).
• Lead the commissioning of advanced systems both in the UK and internationally.
• Work with R&D to test new solutions and provide feedback from the field.
• Analyse system issues, identify patterns, and contribute to product enhancements.
• Maintain accurate technical documentation and helpdesk records.
• Deliver hands-on training for distributors, dealers, and end-users - both in-person and remotely.

Skills

Live electrical equipment

Automation systems

Mechanical repair

Diagnostics

Willing to travel

Education

Electrical engineering qualification

Job description

Technical Support Engineer
Ellesmere
Up to £42,000 Plus an excellent benefits package including…

• Employee healthcare scheme
• Training & development opportunities.
• Hybrid working (following probation).

Join a team where your engineering skills directly support cutting‑edge automation and agricultural technology.

We're looking for a Technical Support Engineer to play a hands‑on role supporting a full range of advanced machinery and management systems. If you thrive on solving complex technical problems, enjoy working directly with customers and field partners, and want to see the real‑world impact of your work - this could be the opportunity you've been looking for.

What You’ll Do

• Provide high‑level engineering support for automated and conventional systems and precision technologies.
• Troubleshoot and resolve issues via helpdesk (including participation in a rotating 24/7 support schedule).
• Lead the commissioning of advanced systems both in the UK and internationally.
• Work with R&D to test new solutions and provide feedback from the field.
• Analyse system issues, identify patterns, and contribute to product enhancements.
• Maintain accurate technical documentation and helpdesk records.
• Deliver hands‑on training for distributors, dealers, and end‑users - both in‑person and remotely.

What You Bring

• Qualification in electrical engineering.
• Experience working on live electrical equipment.
• Competent in automation systems, mechanical repair, and diagnostics.
• Excellent communicator with the flexibility to travel across the UK and abroad.
• Knowledge of hydraulic systems.

Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.