Technical Support Engineer

Cromwell Group (Holdings) Ltd; East Midlands; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Company Bonus

Annual leave with purchase scheme

Healthcare cash plan

Employee development plans

Wellbeing and employee support

Cycle to work scheme

Sick pay

Maternity & Paternity Pay

Discount platform

Discounted Cromwell products

Job summary

The Cromwell Group is seeking a Technical Support Engineer to repair, support and maintain industrial vending machine inventory solutions at customer sites across the UK. Full training will be provided and you will work under the Technical Support Manager.

The role requires excellent communication, problem-solving skills, a full clean driving licence, and willingness to travel including overnight stays. It is a hands-on, potentially demanding position.

Qualifications

• Excellent communication skills to varying audiences.
• Highly motivated with strong prioritisation and organisational skills.
• Excellent technical and problem-solving skills.
• Quality and safety focused approach.
• Full Clean Driving Licence.
• Flexible with working hours to ensure deadlines are met.
• Willing to travel, including regular overnight stays across the UK.
• Limited international travel may be required.
• Joining the call out rota may be required to deliver 24/7 availability.
• The role can be demanding and physical at times.

Responsibilities

• Repair and maintenance of Inventory solution machines across the UK.
• 100% compliance of all Salesforce features.
• Ensure all tasks and requests meet quality standards.
• Analysing and resolving faults.
• Comply with health & safety rules on-site and with customers.
• Van stock management to carry the right parts for first-time resolution.

Skills

Excellent communication skills

Exceptional customer service

Problem-solving skills

Full Clean Driving Licence

Willing to travel

Flexible with working hours

Independence / initiative

Hands-on mechanical ability

Learning new skills

Health & safety awareness

Tools

Windows software

Job description

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose ofKeeping Industry Working.

Reporting directly to the Technical Support Manager, your main role will be to Repair, support & maintain industrial Vending Machine Inventory solutions at various customer locations across the UK. Full training & shadowing will be given to the right candidate.

What’s in it for you?

• Company Bonus
• Competitive annual leave allowance with annual purchase scheme
• Company Funded Healthcare Cash Plan
• Commitment to employee development plans
• 24/7 Wellbeing and Employee Support
• Cycle to work scheme

Other benefits include Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.

What will you do on a normal day?

• Repair of Inventory solution machines across the UK
• Maintenance of Inventory solution machines across the UK
• 100% Compliance of all salesforce features
• Ensuring all tasks / requests meet quality standards.
• Analysing and resolving faults.
• Complying with Company and on-site / customer health & safety rules and regulations.
• van stock management to ensure you are carrying the right parts to achieve a first-time resolution.

Key Relationships

• Technical Support Manager
• Implementation Engineer(s)
• Technical Support Coordinator
• Technical support Administrator
• Technical Internal Product Support
• Branch Network

What are we looking for?

• Previous experience of mechanical and electrical implementation would be an advantage.
• Full health and safety compliance.
• An understanding of VMI industry / market sector.
• Experience of working with multiple stakeholders.
• Exceptional customer service experience (face to face and telephone).
• Willing to learn new skills.
• Knowledge of using a computer and windows software.
• Excellent problem-solving skills.
• Ability to work on your own, and use your initiative
• Hands on mechanical ability.

Essential Qualifications & Skills:

• Excellent communication skills to varying audiences.
• Highly motivated with strong prioritisation and organisational skills.
• Excellent technical and problem-solving skills.
• Quality and safety focused approach.
• Full Clean Driving Licence.
• Flexible with working hours to ensure deadlines are met.
• Willing to travel, including regular overnight stays across the UK.
• Limited international travel may be required.
• Joining the call out rota may be required to help deliver our 24 hours a day / 7 days a week availability promise
• The role can be demanding and physical at times.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please [e-mail]