On-Site Contract Support

Cromwell Group (Holdings) Ltd; Wolverhampton; On-site; GBP 28,000 - 34,000; Full time

Job summary

Cromwell is seeking an On-Site Contract Support to work on a customer site in Wolverhampton. You will ensure the supply of spare parts and consumables, build relationships with engineering, procurement and facilities teams, and support operations to keep customers running safely.

This role focuses on sourcing, quotes, stock management, and timely order processing, with a emphasis on revenue opportunities and margin improvement for Cromwell.

Qualifications

• Previous customer service experience in a customer facing role.
• Demonstrable experience in buying/sourcing role.
• Experience within an industrial consumable / industrial supplies environment.

Responsibilities

• Source ad-hoc items on request and provide quotations in line with SLAs and procedures.
• Develop strong relationships with the customer buying team to identify stock requirements and load requests.
• Identify new business opportunities and drive cost saving initiatives.
• Liaise with suppliers to obtain quotes and ensure product specifications are met.
• Manage stock in line with projects and meet specific requirements.
• Load purchase orders promptly and progress orders to maintain delivery accuracy.
• Address invoice queries promptly to recognise revenue early.
• Build cross-functional relationships to achieve business objectives.
• Generate new code requests to ensure supply of goods.
• Respond to customer queries and escalate where necessary.

Skills

Customer service

Sourcing

Industrial supplies

Microsoft Office

Commercial acumen

Education

GCSE level

Job description

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

We are looking for an On-Site Contract Support person to work on one of customer sites in Wolverhampton.

What will you do on a normal day?

You will play a pivotal role in ensuring our customers have all the necessary spare parts and consumables, they need to keep their operations running and their people safe. You will develop relationships with relevant stakeholders including engineering managers, procurement managers and facilities managers whilst also identifying and executing opportunities for revenue growth and margin improvement for Cromwell.

Role Responsibilities

• Effectively Source ad-hoc items on request of the customer and provide quotations in line with Service Level Agreements and internal procedures.
• Effectively develop strong working relationships with the customers buying team to identify stock requirements and ensure requests are promptly loaded on the system.
• Work with the buyer and wider customer teams to identify new business opportunities and drive cost saving initiatives.
• Liaise with new and existing suppliers to obtain quotes and ensure that the product specifications are strictly adhered to.
• Ensure we manage stock in line with customer projects and ensure we meet specific requirements.
• Ensure purchase orders are promptly loaded in line with company policy and actively progress orders to maintain delivery accuracy and provide weekly reporting to the customer.
• To ensure invoice queries are addressed promptly to ensure we recognise revenue at the earliest opportunity.
• Proactively build cross functional relationships and collaboration to ensure key business objectives are achieved.
• Generate new code requests and liaise with the relevant teams to ensure the supply of goods.
• Respond to and resolve any customer queries in an effective manner offering advice and escalating where necessary.

Role Requirements

Experience and Knowledge:

• Previous customer service experience in a customer facing role
• Demonstrable experience in buying/sourcing role
• Experience within an industrial consumable / industrial supplies environment

Essential Qualifications & Skills:

• Educated to GCSE level
• Experience in supply chain management would be an advantage
• Self-motivated individual with a desire to succeed
• Strong commercial acumen
• Excellent computer application skills including Microsoft Office

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please [e-mail]