Technical Support Engineer

TN United Kingdom; Coventry; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

Join a reputable IT support company as a Technical Support Engineer during an exciting growth phase. This role offers the chance to work with cloud technologies and Windows environments, providing essential support to a diverse range of clients. You will be part of a friendly team that values effective communication and a positive attitude, ensuring client satisfaction while managing your workload independently. With flexibility for remote work and occasional travel, this position is ideal for those looking to make a meaningful impact in the IT sector. Enjoy competitive annual leave, a pension scheme, and comprehensive training opportunities.

Benefits

25 days annual leave

Pension scheme

Necessary equipment

Flexible work environment

Qualifications

• Experience in technical support roles, ideally in IT services.
• Proactive and self-sufficient with strong communication skills.

Responsibilities

• Provide technical support for clients via phone and email.
• Manage workloads and prioritize inquiries effectively.

Skills

Cloud technologies

Microsoft Office 365

Windows Server environments

Active Directory

Problem-solving

Effective communication

Tools

Windows 10/11

Business networks

Job description

Job Title: Technical Support Engineer

We are pleased to be recruiting for a new Technical Support Engineer to join our team during an exciting period of growth. We are a small, well-established, and highly reputable IT support company based in Coventry, serving organizations and charities of all sizes across the Midlands since 2005. We take pride in our company's reputation and are eager to invite you to consider joining us.

Our technological expertise includes:

• Cloud technologies, particularly Microsoft Office 365 (Teams, Exchange, SharePoint Online)
• Windows Server environments; Active Directory, DHCP, DNS, Group Policy
• Windows Desktops; Windows 10/11
• Business networks; switches, routers, firewalls, wireless, and more.

Are you ready to join our friendly, busy team? We are looking for applicants who are:

• Effective communicators, capable of liaising with customers via telephone and email, with strong written skills, problem-solving abilities, and a calm approach to customer issues. Good communication with the team is essential, especially for remote work.
• Experienced in similar roles, ideally within outsourced IT services. We welcome applicants of all experience levels and may hire multiple candidates.
• Self-sufficient, proactive, and able to work independently, managing workloads and prioritizing inquiries effectively.

We value a positive attitude and willingness to learn. Training will be provided as needed.

Our work environment includes both remote work and in-office presence at our Coventry location. While we are flexible regarding your base location, occasional travel to Coventry and across the West Midlands for client visits will be required.

Salary will depend on experience and entry level. We prioritize finding the right fit for our company over specific skills or years of experience. Feel free to contact us if you have questions or want to discuss the role further.

You will receive 25 days of annual leave plus bank holidays, a pension scheme, and all necessary equipment.

Interested? Apply today!
Please send your CV along with a cover letter telling us about yourself.

Additional information: Employment type: Full-time