Technical Support Electrical/Mechanical Engineer

ZipRecruiter; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Technical Support Engineer to join their growing technical team. The role involves providing comprehensive technical support and training, working closely with both internal teams and external customers. Ideal candidates will have a Level 3 engineering qualification and a passion for problem-solving and sustainability initiatives.

Qualifications

• Level 3 qualification in engineering or relevant experience.
• Methodical problem solver, organized with clear record-keeping.
• Strong communication skills across various channels.

Responsibilities

• Provide technical support via phone, email, and webinars.
• Support and train internal departments.
• Continuously develop skills and industry knowledge.

Skills

Problem Solving

Communication

Collaboration

Education

Level 3 qualification in an engineering discipline

Job description

Job Description

Our market-leading client is growing their technical team and is looking for an experienced Electrical and Mechanical Engineer to join as a Technical Support Engineer. If you are a tech-savvy individual with a passion for problem-solving, customer satisfaction, and enjoy working closely with external sales teams to drive market growth, this could be the perfect opportunity for you!

The Role

The role involves supporting products and assisting in the applications they could be used in. Technical questions are received via phone, email, and internal systems from both internal and external customers.

The product range is extensive, spanning from pneumatics to electric drives, serial interfaces, and chillers.

Key Responsibilities

• Provide technical support through phone, emails, Teams calls, and webinars
• Continuously develop your skills and industry knowledge
• Support and train internal departments
• Provide showroom tours to customers

Requirements

• Level 3 qualification in an engineering discipline or relevant experience
• Methodical problem solver, organized, and able to maintain clear and comprehensive records
• Strong communication skills, both written and verbal, with the ability to be understood across various communication channels
• Ability to work collaboratively with cross-functional teams
• Technical knowledge paired with an understanding of sales would be advantageous
• Enthusiasm for energy-saving initiatives and sustainability

Due to the high volume of responses, it may not always be possible to respond immediately. If your skills and experience match this role or any other vacancies we may have, we will contact you within 72 hours of receiving your application.

If you wish to apply for other roles, please do so.