Technical Support & Commissioning - Broadcast Video & Audio

Evertz; Reading; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in broadcast video and audio equipment seeks a Technical Support and Commissioning Engineer. This role involves providing technical support to clients across the UK and Europe, commissioning equipment, and ensuring excellent customer service. Ideal candidates will have a background in electronics and a passion for broadcast technology.

Qualifications

• Experience in testing, servicing, and commissioning video and audio systems preferred.
• Eagerness to learn about baseband and IP-based products.

Responsibilities

• Provide first-class technical onsite support and service to customers.
• Visit customer premises to commission equipment.
• Provide operational and service training.

Skills

Technical understanding of video and audio infrastructures

Computer and networking skills

Troubleshooting

Good interpersonal and communication skills

Education

Education in Electronics or Electronic Engineering

Job description

Evertz is a world-leading company in the design of innovative broadcast video & audio equipment.

We currently have a vacancy for a technical support and commissioning engineer based at our UK facility in Winnersh Triangle, Wokingham, RG41 5TP.

This customer-focused role involves providing a wide range of technical support for our broadcast clients in the UK and Europe. We seek a keen and enthusiastic engineer/technician with a strong interest in broadcast or professional AV environments at a technical level.

Job Responsibilities:

1. Provide first-class technical onsite support and service to customers, resolving issues promptly and professionally.
2. Visit customer premises to commission equipment.
3. Provide operational and service training.
4. Assist with customer acceptance testing.
5. Offer direct phone and email support to our customer base.

Basic Qualifications:

• Education in Electronics or Electronic Engineering is advantageous.
• Qualified through industrial or professional experience, with broad digital video and audio experience.
• Experience in testing, servicing, and commissioning video and audio systems is preferred.
• Eagerness to learn about baseband and IP-based products, with the ability to self-educate.

Preferred Qualifications & Desired Competencies:

• Good judgment under pressure and effective issue management.
• Ability to work independently on-site.
• Strong communication skills and proactive knowledge sharing.
• Adaptability to changing demands and unexpected situations.
• Commitment to excellent customer service.
• Responsibility for personal development and actions.

Skills and Knowledge:

• Technical understanding of video and audio infrastructures.
• Computer and networking skills, including troubleshooting PC and Linux systems, network infrastructure, and Video/Audio over IP technologies.

Communication:

• Good interpersonal and communication skills.
• Fluent in English.

Planning and Organisation:

• Ability to organise and plan work to meet deadlines across multiple projects.
• Manage customer relationships effectively.

Personal Qualities:

• Self-motivated with good time and workload management.
• Professional and enthusiastic, even under pressure.
• Flexible with willingness to travel and work overtime.
• Attention to detail and adherence to procedures.
• Resourceful with quick problem-solving skills.
• Willing to travel domestically and internationally.