Technical Support Business Analyst

Theramex; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Technical Support Business Analyst to enhance IT processes and support women's health initiatives. In this role, you'll collaborate with business stakeholders, optimize IT solutions, and document requirements. Join a fast-paced environment that values professional growth and recognizes success. Be part of a dynamic team dedicated to making a significant impact in the pharmaceutical sector, where your contributions will help shape the future of women's health. If you're passionate about driving change and possess the necessary qualifications, this opportunity awaits you.

Benefits

Professional development opportunities

Recognition of performance

Dynamic team environment

Qualifications

• Experience in the pharma industry is required.
• Proven track record in requirement gathering and testing.

Responsibilities

• Partner with stakeholders to deliver IT solutions.
• Facilitate requirements gathering workshops and document outcomes.
• Support project testing activities and assist development teams.

Skills

CRM applications (IQVIA OCE, Veeva, Salesforce.com)

Process mapping

Requirement gathering

Testing and documentation

Organizational skills

Communication skills

Collaborative mindset

Ability to prioritize

Job description

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About The Role

As a Technical Support Business Analyst, you will provide essential technical support across multiple Commercial IT platforms and projects. Your role will involve understanding business needs, facilitating solution delivery, and optimizing IT processes.

Key Responsibilities

1. Partner with business stakeholders to understand needs and deliver appropriate solutions through internal and outsourced technology providers.
2. Proactively seek opportunities for process improvements and optimize IT solutions delivery.
3. Facilitate and document requirements gathering workshops.
4. Support project testing activities by identifying end-to-end scenarios and documenting test scripts.
5. Assist development teams during implementation by clarifying requirements and ensuring they align with functional specifications.
6. Provide documentation, approvals, and other support as needed.

Skills And Qualifications

• Experience with CRM applications (IQVIA OCE, Veeva, Salesforce.com).
• Previous experience working within the pharma industry is a must.
• Desirable: Experience with marketing automation and digital initiatives.
• Proven track record in requirement gathering, process mapping, testing, and documentation.
• Desirable: Experience with Computer System Validation.
• Excellent organizational skills and strong attention to detail.
• Team player with a collaborative mindset.
• Strong written and verbal communication, including technical writing.
• Ability to prioritize effectively in a fast-paced, dynamic environment.

Why Join Us?

Be Part Of a Dynamic Team At Theramex, Where You'll Have The Opportunity To Make a Significant Impact On Women's Health. We Offer:

• A fast-paced environment, with broad exposure, where you can develop professionally – even outside your area of expertise.
• Support for growth and learning, with recognition of performance and success.
• Opportunities for driven and talented professionals to be part of our exciting journey.

Apply Now!

If you're passionate about making a difference and meet the qualifications, we'd love to hear from you. Apply today to join our team at Theramex.

We are Theramex, a global specialty pharmaceutical company solely committed to supporting women's health through every stage of life. We work closely with partners, healthcare professionals, and patients to help women find the solution that may be right for them at the time they most need it.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Pharmaceutical Manufacturing