Technical Support Business Analyst

TN United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

A forward-thinking company is seeking a Technical Support Business Analyst to enhance women's health initiatives. In this role, you'll provide crucial technical support across various IT platforms, ensuring that business needs are met efficiently. Your responsibilities will include collaborating with stakeholders, optimizing IT solutions, and supporting project testing. This dynamic environment offers ample opportunities for professional growth and recognition. If you're passionate about making a difference in women's health and have the necessary qualifications, this could be the perfect opportunity for you.

Benefits

Professional development opportunities

Recognition for performance

Dynamic team environment

Qualifications

• Experience in CRM applications, especially in the pharma industry.
• Strong organizational and communication skills are essential.

Responsibilities

• Partner with stakeholders to deliver IT solutions and optimize processes.
• Support project testing and clarify requirements for development teams.

Skills

CRM applications (IQVIA OCE, Veeva, Salesforce.com)

Requirement gathering

Process mapping

Testing and documentation

Organizational skills

Communication skills

Team collaboration

Attention to detail

Job description

Social network you want to login/join with:

Technical Support Business Analyst, London

Client:

Theramex

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

13c7716a3acc

Job Views:

7

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

We are Theramex, a global specialty pharmaceutical company solely committed to supporting the health needs of women through every stage of life.

We work closely with our partners, healthcare professionals, and patients to help women find the solution that may be right for them at the time they most need it.

About the Role:

As a Technical Support Business Analyst, you will provide essential technical support across multiple Commercial IT platforms and projects. Your role will involve understanding business needs, facilitating solution delivery, and optimizing IT processes.

Key Responsibilities:

1. Partner with business stakeholders to understand needs and deliver appropriate solutions through internal and outsourced technology providers.
2. Proactively seek opportunities for process improvements and optimize IT solutions delivery.
3. Facilitate and document requirements gathering workshops.
4. Support project testing activities by identifying end-to-end scenarios and documenting test scripts.
5. Assist development teams during implementation by clarifying requirements and ensuring they align with functional specifications.
6. Provide documentation, approvals, and other support as needed.

Skills and Qualifications:

1. Experience with CRM applications (IQVIA OCE, Veeva, Salesforce.com).
2. Previous experience working within the pharma industry is a must.
3. Desirable: Experience with marketing automation and digital initiatives.
4. Proven track record in requirement gathering, process mapping, testing, and documentation.
5. Desirable: Experience with Computer System Validation.
6. Excellent organizational skills and strong attention to detail.
7. Team player with a collaborative mindset.
8. Strong written and verbal communication, including technical writing.
9. Ability to prioritize effectively in a fast-paced, dynamic environment.

Why Join Us?

Be part of a dynamic team at Theramex, where you'll have the opportunity to make a significant impact on women's health. We offer:

• A fast-paced environment, with broad exposure, where you can develop professionally – even outside your area of expertise.
• We support you as you grow and learn, and we love to celebrate success and recognize performance.
• We provide opportunities for driven and talented professionals who want to be part of our exciting journey.

Apply Now!

If you're passionate about making a difference and meet the qualifications, we'd love to hear from you. Apply today to join our team at Theramex.