Technical Support Analyst

JR United Kingdom; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global technology brand is seeking a proactive Technical Support Analyst to enhance business operations and improve processes. This role involves acting as a key point of contact for system issues, collaborating across functions, and ensuring data integrity. Ideal candidates will have strong organisational skills, 1-2 years of relevant experience, and a passion for continuous improvement in a technology-driven environment.

Benefits

Supportive team environment

Collaborative work culture

Immediate impact on business functions

Qualifications

• 1-2 years of experience in Hybris (SAP Commerce Cloud) Admin or IT Support role.
• Experience in operational support or system/process coordination.
• Exposure to CRM, ERP, or other business systems.

Responsibilities

• Acting as the first point of contact for business user queries.
• Supporting data integrity and user acceptance testing (UAT).
• Coordinating daily operational support across multiple business functions.

Skills

Organisational skills

Problem-solving

Communication

Job description

Technical Support Analyst, london (city of london)

Client:

The Change Partners - Global talent specialists for a connected world

Location:

london (city of london), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

4

Posted:

18.06.2025

Expiry Date:

02.08.2025

Job Description:

We’re looking for a proactive and detail-driven Business Support Analyst to join a leading Global technology brand. This is an excellent opportunity for someone who thrives in fast-paced environments and has a genuine interest in business operations, process improvement, and delivering results.

What you’ll be doing:

• Acting as the first point of contact for business user queries and system issues, with ownership from intake to resolution
• Coordinating daily operational support across multiple business functions, including sales, finance, and marketing
• Collaborating with cross-functional teams to troubleshoot issues, implement quick fixes, and escalate where needed
• Supporting data integrity, user acceptance testing (UAT), and reporting tasks
• Ensuring smooth communication flow and timely updates to stakeholders

What we’re looking for:

• 1–2 years of experience in Hybris (SAP Commerce Cloud) Admin, or IT Support role.
• Strong organisational skills and a structured, methodical approach to problem-solving
• Ability to prioritise effectively and adapt quickly when requirements change
• A natural communicator who’s confident working with both technical teams and business users
• Hands-on experience in operational support or system/process coordination roles
• Exposure to CRM, ERP, or other business systems is a plus

Why this role:

• Join a supportive and experienced team with clear goals and strong leadership
• Work in a collaborative, tech-forward environment that values insight and initiative
• Immediate impact: Your work will directly support key business functions and decision-making

This is a role for someone who enjoys getting stuck in, spotting opportunities to improve how things work, and making sure users get the support they need, on time and with care.

Please note this role doesn't offer sponsorship

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Created on 18/06/2025 by JR United Kingdom