Technical Support Advisor - French Speaking

Future Prospects Group Ltd; Newark on Trent; Híbrido; GBP 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Birthday off

Extended holiday

Holiday buy/sell

Sick pay

Volunteer day

Employee Assistance

Hybrid/remote after probation

Salary increase after probation

Descripción de la vacante

Future Prospects Group Ltd is seeking a French Speaking Technical Support Agent in Newark on a full-time, permanent basis. The role offers hybrid/remote working after probation and a salary of £27,200 for 40 hours per week.

You will log incidents in CRM, provide solutions to technical faults, and support customers in French and English while delivering excellent service. Call centre or tech support experience is advantageous, with training provided.

Formación

• Fluent French and English in written and spoken form.
• Excellent problem solving skills.
• Attention to detail.
• Great communication skills.
• Flexible approach to working hours.

Responsabilidades

• Offering technical support in both French and English
• Using CRM and other systems to log incidents
• Providing solutions to technical faults
• Escalating technical queries when required
• Monitor group mailboxes, ensuring all inbound queries receive a response
• Providing excellent levels of customer service and support

Conocimientos

French language

Customer service

Communication skills

Problem solving

Herramientas

CRM software

Descripción del empleo

French Speaking Technical Support Agent

Newark, Full Time, Permanent, Hybrid/Remote Working available

Salary £27,200 based on 40 hours a week

We are seeking a French Speaking Technical Support Agent with exceptional customer service skills for our award-winning client in Newark. This is a full time, permanent role and will suit somebody has a flexible attitude to working, an understanding of technology and a superb telephone manner.

THE BENEFITS

With the position of French Speaking Technical Support Agent you will receive many benefits including:

• Birthday off
• 28 days of holiday increasing up to 5 more with each year of the service (Pro Rated)
• Holiday buy/sell scheme (up to 3 days Pro Rated)
• Sick pay - increasing with the length of service
• 2 paid volunteer day
• Employee Assistance Program
• Hybrid working/remote working after probation
• £1,000 annual salary increase upon successful completion of probation.

THE ROLE

As a French Speaking Technical Support Agent you will provide excellent levels of customer service and support, duties include:

• Offering technical support in both French and English
• Using CRM and other systems to log incidents
• Providing solutions to technical faults
• Escalating technical queries when required
• Monitor group mailboxes, ensuring all inbound queries receive a response
• Providing excellent levels of customer service and support

THE CANDIDATE

An ideal French Technical Support Agent will be driven to deliver excellent customer service and possess the following attributes:

• Fluent in written and spoken French and English
• Excellent problem solving skills
• Attention to detail
• Great communication skills
• Flexible approach to working hours

Experience of working within a call centre / technical support environment would be advantageous, however training will be provided.

Thank you for your interest in this vacancy and good luck with your application.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback