Operations Administrator

Assa Abloy Ab; Monkspath; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working model

24 days leave

Life assurance

Salary sacrifice pension

Job summary

ASSA ABLOY Biosite in Solihull is seeking an Operations Administrator to support day-to-day operations, coordinate engineer schedules, and manage customer and order information, while delivering high standards of service.

Reporting to Operations Administration Manager, you will work with customers, engineers, and accounts teams across installation, service and CCTV, with hybrid working 3 days in the office and 2 from home.

Qualifications

• Experience in an administrative, service coordination, scheduling, or customer-focused support role.
• Strong communication and relationship-building skills, with confidence interacting with customers, engineers, and internal stakeholders.
• Good IT skills, including Microsoft Outlook, Word, Excel, and Teams; experience with Salesforce would be advantageous.
• Excellent organisational skills, attention to detail, and the ability to manage multiple priorities and deadlines.
• A proactive and adaptable approach, with the ability to learn new systems quickly and work effectively as part of a team.

Responsibilities

• Coordinating and supporting engineer scheduling activities, ensuring customer requirements and operational priorities are managed efficiently.
• Managing customer information and processing orders accurately within company systems, maintaining high standards of data integrity.
• Acting as a key point of contact for customers and engineers, responding to queries via email and telephone and delivering a positive customer experience.
• Supporting operational activities including logistics coordination, programme updates, and communication of site-specific requirements.
• Producing reports, maintaining departmental records, and providing general administrative support to operational management teams.

Skills

Administrative experience

Customer service

Scheduling

Communication

IT skills

Salesforce

Tools

Salesforce

Job description

Can you bring your administration, customer service, and coordination experience to our team at ASSA ABLOY Biosite? Join our team in Solihull and enjoy a collaborative culture that empowers you to build a career you can be proud of. What you would do as our Operations Administrator Reporting to the Operations Administration Manager, you will play a key role in supporting the day-to-day operations of the business by coordinating engineer schedules, managing customer and order information, and providing administrative support across multiple departments. Working closely with customers, engineers, Technical Account Managers, and operational teams, you will help ensure the smooth delivery of services while maintaining a high standard of customer experience. You will support the Installation, Service, and CCTV functions, providing operational and administrative assistance across the business. This role requires a highly organised individual who can manage multiple priorities, communicate effectively with stakeholders, and adapt to changing business needs.

• Coordinating and supporting engineer scheduling activities, ensuring customer requirements and operational priorities are managed efficiently.
• Managing customer information and processing orders accurately within company systems, maintaining high standards of data integrity.
• Acting as a key point of contact for customers and engineers, responding to queries via email and telephone and delivering a positive customer experience.
• Supporting operational activities including logistics coordination, programme updates, and communication of site-specific requirements.
• Producing reports, maintaining departmental records, and providing general administrative support to operational management teams.

The skills and experience you need We are looking for someone who has:

• Experience in an administrative, service coordination, scheduling, or customer-focused support role.
• Strong communication and relationship-building skills, with confidence interacting with customers, engineers, and internal stakeholders.
• Good IT skills, including Microsoft Outlook, Word, Excel, and Teams; experience with Salesforce would be advantageous.
• Excellent organisational skills, attention to detail, and the ability to manage multiple priorities and deadlines.
• A proactive and adaptable approach, with the ability to learn new systems quickly and work effectively as part of a team.

What we offer We're passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us - here's what we have to offer:

• Continuous learning and career development opportunities to help you reach your full potential.
• Comprehensive benefits package, including life assurance, wellbeing support, and a salary sacrifice pension scheme.
• 24 days leave, increasing with length of service.
• Hybrid working model: 3 days in the office and 2 days working from home.

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

If you have any questions about the role or the process, email Giulia Virde, Talent Acquisition Business Partner, at [e-mail]

Let's create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com

We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences. #LI-WGIE

We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences. #LI-WGIE