Technical Support Advisor
Owen Daniels
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Benefits offered by this job
Job summary
Owen Daniels in Wembley, London, is seeking a Technical Sales Advisor to read and interpret technical drawings and customer specifications, and to translate technical information into practical product solutions.
The role involves identifying requirements, advising customers by phone and email, preparing quotations, and handling queries with a strong technical mindset. Hybrid working is offered; salary is DOE.
Qualifications
- Read and interpret basic technical drawings and diagrams.
- Experience with technical products, engineering components or technical specifications.
- Previous experience in technical sales, internal sales, technical support or customer service.
- Ability to explain technical information clearly to customers.
Responsibilities
- Read and interpret technical drawings, diagrams and customer specifications.
- Identify key technical information, dimensions, requirements and application details from drawings.
- Discuss technical requirements with customers and ask relevant questions to clarify their needs.
- Provide clear and practical technical advice by phone and email.
- Prepare accurate technical and commercial quotations.
- Handle customer queries and complaints professionally.
Skills
Job description
Are you confident reading technical drawings, understanding engineering requirements and helping customers find the right solution? This is a great opportunity for someone with a strong technical mindset who enjoys interpreting drawings and specifications, solving customer requirements and turning technical information into practical product solutions.
Permanent
Salary is DOE
Monday–Friday 8:45-5:30pm (Hybrid Working)
Wembley, London
- Read and interpret technical drawings, diagrams and customer specifications.
- Identify key technical information, dimensions, requirements and application details from drawings.
- Discuss technical requirements with customers and ask relevant questions to clarify their needs.
- Provide clear and practical technical advice by phone and email.
- Prepare accurate technical and commercial quotations.
- Handle customer queries and complaints professionally.
- Proven ability to read and interpret basic technical drawings and diagrams.
- Experience working with technical products, engineering components or technical specifications.
- Previous experience in technical sales, internal sales, technical support or customer service.
- The ability to explain technical information clearly to customers.
- Pension contribution (via salary sacrifice) from: Up to 8% employee + employer 10.5%
- Life Assurance (3x annual salary)
- Business travel insurance
- Option to join Private Healthcare Scheme after 3 months
- Cycle scheme, Home and Tech, Discounts on retail platforms
- Electric Car scheme (salary sacrifice)
- YuLife Employee Benefits and Wellbeing app
- Learning and development opportunities
- 25 days + BH holidays
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