Technical Support

SAICA FLEX UK LTD; United Kingdom; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a leading company in the flexible packaging and labeling industry as a Technical Support specialist. This role focuses on delivering innovative technical solutions, driving sustainability, and improving customer satisfaction within a dynamic team. Ideal candidates will have a background in engineering or chemistry, along with project management experience.

Benefits

Collaborative work culture

Focus on sustainability and innovation

Equal opportunities

Qualifications

• At least 3 years’ experience in roles such as sales, product development, or production management.

Responsibilities

• Lead the way towards technical excellence with local technical teams.
• Drive Sustainability projects with the Sustainability Manager.
• Establish relationships within the customer R&D community.

Skills

Knowledge of Polymers and Plastic Science

Project management

Technical Sales Support

Education

Bachelor's Degree in Chemistry

University degree in Engineering or similar

Job description

Join Saica Flex, a division of the Saica Group specializing in flexible packaging and labeling. At Saica Flex, we have a challenge: to drive and develop sustainable solutions based on the principles of the circular economy.

At Saica Group, we have integrated the circular economy into our business model, embracing sustainability as the key to achieving a more responsible production system. At Saica Flex, you’ll be part of the circle!

We believe in talent, professional growth, and making a positive impact on the world. If you're looking for a dynamic environment where every day is an opportunity to innovate and create a better world, Saica Group is the place for you!

Job: Technical Support

Job Description:

Main Responsibilities/Overall Purpose

Saica Group provides sustainable recycled paper, corrugated cardboard, and flexible packaging manufacturing solutions, as well as solutions for waste management and waste recovery. Sustainability at Saica begins with our values – we care, we value, and we challenge.

To lead the way towards technical excellence, working with all SAICA FLEX local technical teams to be perceived by our customers as a value-adding supplier through proactive technical and innovation approaches.

Specific Tasks/Accountabilities

• Apply Group Policies: Equal Opportunities, Environment, Quality, and Health & Safety.
• Understand customer expectations on Sustainability, Product Development, and Value Engineering; collect and transmit customer needs to the KAM and RDI teams to build appropriate technical solutions.
• Define, execute, and track projects as part of the Operational Master Plan (OMP) in coordination with KAM and RSD priorities.
• Drive Sustainability and Total Cost of Ownership projects (Recyclability, LCA, End-to-End analysis, etc.) with the Sustainability Manager and MIM team.
• Coordinate with KAM and technical teams to define and execute Value Engineering projects and improve margins for new solutions.
• Manage trial schedules for new business onboarding at customer sites and support trials when necessary.
• Lead responses to innovation contests invited by customers.
• Provide immediate reactions to major technical issues, coordinating with Quality and PDE teams.
• Actively improve performance towards targets, especially through co-innovation with customers.
• Establish relationships within the customer R&D community to position SFX as a preferred partner.
• Familiarize with customer factories and main production lines supplied by SFX.
• Participate in Account Team meetings and support KAM in customer meetings and presentation preparations.
• Follow procedures outlined in the SFSS manual for the TS role and ensure compliance with communication and reporting protocols.
• Support induction and ongoing training for new team members and participate in personal training development.
• Undertake any other duties as assigned by line managers.

Skills, Qualifications & Attributes

• University degree in Engineering, Chemistry, or similar.
• Knowledge of Polymers and Plastic Science.
• Knowledge of flexible packaging sector.
• Project management experience.
• At least 3 years’ experience in roles such as sales, product development, or production management in industrial settings, preferably sector-specific.
• 1 year experience related to flexible processes.
• Basic training in Q.S.E.

Work Experience: Technical Sales Support

Education: Bachelor's Degree in Chemistry

Worker Type: Regular

Why choose Us

Joining the Saica Group means pursuing a purpose-driven career aligned with your values. Collaborate with like-minded individuals to shape a sustainable future and make a meaningful impact.

Saica Group is committed to Occupational Risk Prevention, Environmental Protection, product and service quality, and Equal Opportunities. We aim to balance professional and personal life.

All CVs will be handled according to Personal Data Protection laws and archived unless candidates request cancellation or correction.