Software Support Engineer – C# / .NET Web

Sponsorworks; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

Sponsorworks is seeking a Software Support Engineer to investigate bugs and support their customer service team. This mid-senior role requires over 5 years of experience with C# and .NET, alongside skills in SQL and a problem-solving mindset. Join a small SaaS team and positively impact their platform stability while working remotely with occasional office meet-ups.

Benefits

25 days holiday + public holidays

5% matched company pension contribution

£500 towards home office set-up

Eligibility for stock options after 12 months

Qualifications

• 5+ years commercial experience with C# / .NET.
• Strong understanding of SQL and data analysis.
• Experience debugging production issues.

Responsibilities

• Investigate and reproduce bugs reported by users.
• Support the Customer Service team with technical insight.
• Document issues and suggest improvements.

Skills

SQL

C#

.NET

Problem-solving

Analytical mindset

Agile development

Education

Computer Science/Maths Degree

Tools

Git

Job description

Software Support Engineer – C# / .NET Web

Join to apply for the Software Support Engineer – C# / .NET Web role at Sponsorworks

Software Support Engineer – C# / .NET Web

Join to apply for the Software Support Engineer – C# / .NET Web role at Sponsorworks

Direct message the job poster from Sponsorworks

We have an exciting opportunity available for someone to join our team as a Support Engineer.

You will be working closely with our developers, QA team, and customer service representatives to help deliver on our zero bug policy. Your primary responsibilities will include investigating new bugs, identifying and documenting root causes, and supporting our customer service team with 2nd line technical expertise.

The ideal candidate will be highly analytical, methodical in their approach to problem-solving, and passionate about continuous improvement. You’ll play a key role in helping us learn from issues, making improvements that reduce risk and enhance platform stability.

As part of a small and growing SaaS team, you’ll have the opportunity to make a real difference and work with a product used by well-known global corporations.

Remote / Hybrid

Work is predominantly remote, so you must have a home set-up that is conducive to remote work. There will be occasions when it is beneficial to meet, so you'll be able to travel to our London office (we meet as a company 3 times per year - Spring, Autumn & Christmas).

We value flexibility—our support coverage spans a range of hours, so whether you’re an early riser, need a longer lunch, or have school runs to consider, that’s fine with us. All we ask is for reliable coverage across our 2nd line support window.

Responsibilities

• Investigate and reproduce bugs and issues reported by users or identified internally
• Work closely with developers and QA to establish root causes and ensure quick resolution
• Support the Customer Service team with detailed technical insight and second-line assistance
• Document issues thoroughly and suggest improvements to reduce future occurrences
• Contribute to our continuous learning culture by feeding back findings into our engineering process
• Collaborate with developers on improving system reliability, observability, and diagnostic tooling

Requirements

Skills and experience:

• Computer Science/Maths Degree (or similar)
• 5+ years commercial experience with C# / .NET
• Strong understanding of SQL and data analysis
• Experience debugging production issues and reading stack traces/logs
• Comfortable with source control (Git)
• Experience working in agile development teams
• Based in either the United kingdom or the European Union

Experience in the following is beneficial:

• Angular
• Monitoring tools (e.g., Application Insights, Log Analytics)
• Analytical mindset with a passion for getting to the root of problems
• Able to work independently and communicate clearly
• Enthusiastic about contributing to a high-quality platform
• Interest in sports and/or entertainment is a bonus
• New PC with second monitor & accessories
• 25 days holiday + public holidays
• 5% matched company pension contribution
• £500 towards home office set-up
• After 12 months’ service, eligibility for our company EMI scheme with stock options

How to Apply

Interested candidates should submit their resume and a cover letter detailing their relevant experience.

Sponsorworks is an equal opportunity employer and encourages candidates from all backgrounds to apply.

Application Process

• Brief technical task related to debugging/problem-solving
• 60-minute competency interview & discussion on task
• 30-minute interview with CEO

No recruiters, please.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

Referrals increase your chances of interviewing at Sponsorworks by 2x

Get notified about new Software Support Engineer jobs in United Kingdom.

Remote Insurance Software Configuration Specialist

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 2 months ago

Greater Manchester, England, United Kingdom 4 months ago

Lead Software Engineer (Scalability and API Design) - 95% Remote - £85k - ID41216

London, England, United Kingdom 2 weeks ago

Glasgow, Scotland, United Kingdom 6 days ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 2 weeks ago

Edinburgh, Scotland, United Kingdom 6 days ago

Rust Engineering Lead - Linux and Open Source

Edinburgh, Scotland, United Kingdom 2 months ago

Glasgow, Scotland, United Kingdom 6 days ago

London, England, United Kingdom 1 month ago

Cambridge, England, United Kingdom 2 months ago

Glasgow, Scotland, United Kingdom 2 months ago

Edinburgh, Scotland, United Kingdom 6 days ago

UK Marketing Manager - SaaS (Influencer Marketing Software)

London, England, United Kingdom 1 month ago

Technical Support Engineer (IBM iSeries or AS/400) - Global Software company

Maidenhead, England, United Kingdom 2 days ago

Edinburgh, Scotland, United Kingdom 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.