Technical Support

Autrix Limited; Lincoln; On-site; GBP 25,000 - 35,000; Full time

Job summary

Autrix Limited is seeking a hands-on Technical Support specialist to join its team in Lincoln. This permanent, full-time position involves diagnosing and resolving technical issues, providing first-point support for customers, and maintaining automation system performance.

The ideal candidate will possess strong networking knowledge, experience with Windows Server and Linux, and excellent communication skills to convey technical concepts to non-technical users.

The position is office-based, with occasional travel to customer sites as required.

Qualifications

• Clear communication skills to explain technical concepts to non-technical people.
• Ability to manage multiple priorities without losing focus on quality.
• Proactive mindset with willingness to learn and improve.

Responsibilities

• Act as the first point of contact for customers experiencing technical issues.
• Troubleshoot hardware and software problems effectively.
• Document solutions for the wider team and communicate clearly.

Skills

Computer networking (LAN, VPN, firewalls)

Windows Server support

Linux systems (Ubuntu, Fedora, RedHat)

Troubleshooting software

Ticketing systems (Jira)

Hardware components knowledge

PostgreSQL (desirable)

Job description

We're looking for a hands-on Technical Support specialist to join our growing team in Lincoln. You'll be a first point of contact for customers and colleagues, keeping our warehouse automation systems running at their best. If you enjoy solving problems and want your work to make a visible difference, this is where you belong.

Type
Permanent

Location
Lincoln (office-based, occasional travel)

Hours
Full-Time

As demand for our services grows, we're looking for a Technical Support specialist to join our team. You'll be a first point of contact for customers and colleagues experiencing technical issues, troubleshooting hardware and software problems, maintaining network connectivity, and helping ensure our automation solutions perform reliably every day.

This is a hands-on role where you'll diagnose and resolve issues, document solutions for the wider team, and communicate technical matters in plain English to users at all levels.

Technical skills

Solid understanding of computer networking (LAN, VPN, firewalls)

Experience supporting Windows Server and Linux (Ubuntu, Fedora, RedHat)

Confidence troubleshooting software across different platforms

Familiarity with ticketing systems such as Jira or similar

Knowledge of hardware components and diagnostic techniques

PostgreSQL experience is desirable but not essential

Requirements

Clear communication skills, with the ability to explain technical concepts to non-technical people

Comfortable managing multiple priorities without losing focus on quality

A proactive, curious mindset with a willingness to learn and find better ways of working

Full UK driving licence and willingness to travel to customer sites when required

Based within commuting distance of Lincoln