Customer Service Advisor

Ee; Moulton; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP

Carer’s Leave

Family Leave

Product Discounts

Career Development

Travel Loan

Volunteering Days

Private Healthcare

Dental

Job summary

EE in Cardiff is hiring a Customer Service Technical specialist to assist customers with home tech queries over the phone. No prior experience required; we’ll train you on the rest and help you build confidence in solving problems for everyday tech issues.

Join our supportive Home Tech Team with flexible scheduling, a great starting salary, and benefits including online GP access, carer’s leave, family leave, product discounts, travel loan, volunteering days, and optional private healthcare and

Responsibilities

• Talk to customers over the phone with home tech-related queries.
• Build relationships and stay calm to resolve issues.

Job description

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Home Tech Team in Cardiff. You’ll be talking over the phone to customers with all sorts of home tech-related queries.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time.

What’s in it for you?

• A great starting salary of £26,116 pro-rata rising to £26,738 pro-rata after 8 months of being here

• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family

• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year

• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want

• Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts

• Volunteering days, so you can give back to your local community

• Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?