Customer Service Advisor

Ee; Caerphilly; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Online GP access

Carer’s leave

Family leave

EE/BT product discounts

Travel loan

Volunteering days

Private healthcare (optional)

Job summary

EE is looking for a Customer Service Technical colleague to join the Home Tech Team in Cardiff. You’ll handle customer calls about home tech queries and, with our training, develop the skills needed in a supportive, flexible environment.

Even without specific experience, if you’re helpful, calm and able to build relationships, we’ll train you. We offer a pro-rata starting salary and a range of employee benefits including healthcare and travel support.

Qualifications

• No specific experience required; training provided.
• Must be naturally helpful, calm and able to build relationships.
• Flexible approach to breaks and time banking to fit life events.

Responsibilities

• Talk customers through home tech queries over the phone.

Skills

Customer service

Problem solving

Communication

Job description

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Home Tech Team in Cardiff. You’ll be talking over the phone to customers with all sorts of home tech-related queries.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time.

What’s in it for you?

• A great starting salary of £26,116 pro-rata rising to £26,738 pro-rata after 8 months of being here

• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family

• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year

• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want

• Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts

• Volunteering days, so you can give back to your local community

• Optional Private Healthcare and Dental, to protect you and your family

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?