Technical Solutions & Training Specialist - Tier 2

CineArk; High Wycombe; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

CineArk seeks a Technical Solutions & Training Specialist (Tier 2) to support our Kit Room team. You will handle complex hardware/software issues, and design and deliver training for staff and freelance crew on set.

You’ll work hands-on with CineArk rental gear, develop expertise in key software, and create guides and demos. Occasional on-set visits plus regional training delivery are expected.

Qualifications

• 5+ years of professional video systems experience and holistic workflow thinking.
• Strong grasp of video, audio, and data pipelines in production environments.
• Hands-on troubleshooting with AV equipment and software.
• Able to self-teach from manuals, experimentation, or research.

Responsibilities

• Tier 2 Technical Support: resolve complex issues escalated from frontline support.
• On-Set Remote Support: provide remote assistance and occasional site visits during shoots.
• Equipment & Software Expertise: master key software and ensure kits are up to date.
• Documentation & Knowledge Base: write guides, quick-start docs, checklists.

Skills

Video systems

Troubleshooting

Training delivery

On-set experience

Communication

Networking

Tools

QTake

Pomfort LiveGrade

DaVinci Resolve

Riedel Bolero

Job description

We're looking for a Technical Solutions & Training Specialist (Tier 2) to support our Kit Room team. This is a multi-faceted role covering Tier-2 technical support, training and research and development. You'll act as the escalation point for complex hardware/software issues while also building and delivering training for internal staff and freelance crew. This is not a generic IT helpdesk role. You'll work hands-on with specialist film and broadcast equipment (DIT, Video Assist systems, wireless transmitters, RF/Comms gear, Network and more) and the professionals who use them on set. We don't expect you to arrive as an expert in every tool — what matters most is your mindset: curiosity, problem-solving, and a love of learning.

Role and Responsibilities

• Tier 2 Technical Support: resolve complex technical issues escalated from frontline support, providing in-depth troubleshooting on CineArk rental equipment and assisting in knowledge sharing with junior team members.
• On-Set Remote Support: work with frontline support to provide responsive remote support to crew (DIT, Video Assist, Network & Comms techs) during shoots, ensuring minimal downtime. May occasionally involve attending site in person.
• Equipment & Software Expertise: develop expertise in key software (e.g. QTake, Pomfort LiveGrade, Riedel Bolero, RePro) and workflows; ensure rental kits are correctly configured with the latest updates.
• Documentation & Knowledge Base: write and maintain clear technical guides, quick-start docs, and troubleshooting checklists for staff and freelancers.
• Training & Upskilling: deliver structured training for internal staff and freelancers at all regional facilities, including workshops, in-person and pre-recorded demos, and one-to-one sessions.
• Latest Technology Research: stay up to date with product releases, software changes, and new standards; research developments from major trade shows (IBC, NAB, CineGear) and key manufacturers.
• Innovation & Service Development: use research to propose new services, workflows, or product offerings that strengthen CineArk's technical offering.
• Cross-Team Collaboration: work with RF, Comms, and Networking specialists on complex multi-system setups; escalate to manufacturers when necessary.
• Continuous Improvement: suggest improvements to testing, prep, and support processes to reduce recurring issues.
• Review End-of-Life Products: collaborate with the Kit Room team to identify products nearing end of life and recommend alternatives.

Candidate Requirements

• Signal Flow Understanding: strong grasp of video, audio, and data pipelines, ideally in film, TV, post-production, broadcast, or AV.
• Technical Aptitude & Problem-Solving: hands-on troubleshooting experience with AV equipment and software.
• Quick Learner: enjoys picking up new systems and workflows, able to self-teach from manuals, experimentation, or research.
• Communication Skills: able to explain technical concepts clearly, whether in a pressure situation or a training room.
• Customer Service Mindset: calm, solution-focused, and reassuring when clients face high-pressure issues.
• Team Collaboration: works well with others and thrives in both independent and team-based tasks.
• Background Flexibility: may come from film production, AV integration, broadcast engineering, post-production, or live events — the key is 5+ years of professional video systems experience and holistic workflow thinking.
• Broadcast / AV systems knowledge: vision mixing, QC, routing, and signal distribution (SDI, HDMI, IP).
• Networking & Communications: IP video standards (NDI, SMPTE 2110, Dante, AES67, NMOS, VLANs) and comms (Riedel Bolero, ClearCom).
• Monitoring & QC Tools: waveform monitors, LUT management, colour pipeline tools.
• Monitor Calibration & Colour Science: calibration processes, HDR workflows, colour science basics (probes, colour spaces, Dolby Vision).
• Trend Awareness: emerging workflows (HDR, Dolby Vision, remote/cloud production).
• Tool Proficiency: QTake, Pomfort LiveGrade, DaVinci Resolve, Teradek, Riedel Bolero, or media management systems.
• On-Set Experience: roles such as DIT, Video Assist.
• Training/Teaching: mentoring, workshops, or training material creation.

Working Conditions

• Primarily located at our Wooburn Green HQ (High Wycombe) but will need to work in regional outlets on occasion.
• 40 hours per week.
• Hours of Business – 7am to 7pm covered in shifts Monday to Friday. Some flexibility for early/late calls or occasional set visits.