Technical Solutions Engineer (EMEA)

ProtoPie; London; Hybrid; Full time

Job summary

Join a forward-thinking company as a Technical Solutions Engineer, where your expertise will empower enterprise clients to harness the full potential of innovative prototyping tools. In this dynamic role, you'll address technical inquiries, analyze complex problems, and collaborate with product engineering and sales teams to ensure customer satisfaction. Your contributions will drive sales growth and enhance client relationships, all while working in a hybrid environment that fosters autonomy and responsibility. If you're passionate about technology and eager to make a difference, this opportunity is perfect for you.

Benefits

Welcome Awards for new joiners

Healthcare benefits

Support for personal growth

Flexible working hours

Gym and physical activity support

Qualifications

• 4+ years in software-hardware prototyping with devices like Raspberry Pi and Arduino.
• Strong back end knowledge and Docker experience are essential.

Responsibilities

• Resolve technical inquiries from enterprise clients and support on-premise server setups.
• Conduct root cause analysis for customer technical issues and collaborate with engineering teams.

Skills

Software-hardware integrated prototyping

Bash scripting

Batch scripting

JavaScript

Back end knowledge

Docker

Networking

Communication skills

Empathy

Continuous learning

Education

4+ years of experience in relevant field

Tools

Raspberry Pi

Arduino

Embedded devices

Figma

Unity

Job description

ProtoPie is the easiest interactive prototyping tool for all digital products. Designers can turn their UI/UX design ideas into highly interactive prototypes for mobile, desktop, web, all the way to IoT and beyond. They can explore, validate, and test design solutions and ideas by creating very realistic, production-like prototypes without code and without the help of engineers.

ProtoPie is widely used by various companies all over the world across many industries, e.g., Google, Microsoft, Meta, Nintendo, BMW, Samsung, Tencent, Reddit, Bytedance, and Disney. Plus, ProtoPie won no.1 Advanced Prototyping tool in the UX Tools 2022 Design Tools Survey.

[About the role]

As a Technical Solutions Engineer, you will play a crucial role in providing technical expertise and support to our enterprise clients. Your primary responsibility will be to address security and technical inquiries, analyze customer problems, and deliver effective solutions. Additionally, you will collaborate with our product engineering and sales teams to ensure customer satisfaction and drive sales growth.

This position is based in the UK and will involve working closely with our sales teams, in a hybrid work environment.

[Responsibilities]

• Efficiently address and resolve technical inquiries from enterprise clients, actively participating in customer calls, offering support in on-premise server setup, and showcasing expertise in enterprise network environments and systems.
• Support sales through product demonstrations, showcasing ProtoPie product technical capabilities, and creating designer-friendly guidelines to aid clients in addressing technical issues.
• Conduct thorough investigations into customer technical issues, performing root cause analysis to identify underlying problems and provide appropriate solutions.
• Collaborate with product engineering teams to escalate complex issues, ensuring that they are resolved efficiently and to the satisfaction of the customer.
• Develop ProtoPie Integration apps (bridge apps) for hardware (different modes of wheel, LED, Knob, etc) and software (Unity/Unreal, IoT home assistant API, Voice API, etc.) for Solution Integrations.

[Qualifications]

Must

• 4+ years of professional experience in software-hardware integrated prototyping and familiarity with devices such as Raspberry Pi, Arduino, and Embedded devices.
• Basic scripting abilities: Bash, Batch, JS.
• Strong Back end knowledge to work with on-premise servers (Please attach your portfolio link to the resume: Git repository (GitHub), blog, or others).
• Docker.
• Networking.
• Excellent verbal and written communication skills in English, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences.
• Demonstrated kindness, empathy, and the ability to build strong customer relationships.
• Strong willingness and passion to continuously learn and grow in a fast-paced environment.

Plus

• Good understanding of design tools, Figma, Unity, or other UI/UX tools.
• Experience with software-hardware integrated prototyping and familiarity with Embedded devices.
• Protocols: CAN/LIN.

[How We Work]

Team ProtoPie Works with 5 Company Values

1. Autonomy & Responsibility

We respect everyone's autonomy while taking responsibility for freedom and for judgment between right and wrong for the company.

2. Communication & Trust

We share information, communicate transparently, and build trust with our colleagues and customers.

3. Integrity

We draw a line between personal and professional lives and work with high moral standards. We respect each cultural trait and always consider the global market in work.

4. Team Player

We collaborate with colleagues, help others actively, and respect others' professionalism and authority.

[Benefits and Welfare]

1. Welcome Awards

For new joiners, we support KRW 1,000,000 (USD 830) for buying personal peripherals and items for better work efficiency.

- Desk, Chair, Tablet PC, Mobile, Smartwatch, etc.

We believe that members’ growth and happiness lead to the team’s growth. We support members in buying books and taking classes they want: language, instrument, anything you want to learn.

2. Healthcare Benefits

We understand that our people can bring their best selves to work when they and their families are taken care of.

- Medical check-ups, Gym, Physical activities, Vision care, Medical treatment (pets included).

We support internet and mobile expenses to enrich our remote working environment.

3. Congratulations & Condolences

We support members’ life events both in joy and in sorrow.

[Working Arrangements]

• 10 AM to 7 PM CET recommended but flexible.
• Full-time position (during the first 3 months—the probation period, the employee will receive 100% of their salary).
• Office: TBD.

[Hiring Process]

• Submit resume or CV > 1st Interview > 2nd Interview > 3rd Interview > decision and negotiation.
• Please exclude any information from your resume that is not directly related to the job position, such as physical conditions, marital status, family relationships, and place of origin.
• We will let you know the application result within 2 weeks of your application.
• All interviews will be conducted via video call.
• Interview process may be slightly changed depending on the position.
• Employment will be terminated if you are found to have falsified information on your resume and portfolio.

StudioXID is dedicated to cultivating a diverse and inclusive workplace. We highly value diversity in our workforce and do not discriminate in our hiring or promotion practices based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, pregnancy (including breastfeeding), parental status, or any other characteristic protected by law.
As a global company, English proficiency is required for all roles to ensure smooth communication and collaboration across our international teams, unless otherwise stated in the job postings.

If you have any questions, please feel free to reach us at [e-mail]