Technical Services Specialist

Sherwin-Williams; Greater London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Technical Services Specialist to enhance customer relationships and support business growth in the Greater London area. This role requires a blend of technical expertise and customer service skills to address inquiries and provide solutions effectively. The ideal candidate will have a background in paint applications and a willingness to travel frequently. Join a dynamic team committed to innovation and excellence in the protective coatings sector, where your contributions will be valued and rewarded.

Benefits

Competitive compensation programme

Company Bonus plan

Career growth opportunities

Continuous training programmes

Wellbeing and mental health programmes

Qualifications

• Technical expertise in paint products and applications.
• Ability to travel frequently for customer visits.

Responsibilities

• Provide technical support and resolve customer complaints.
• Conduct product trials and maintain management systems.

Skills

Technical background

Paint Laboratory experience

Analytical skills

Knowledge of O&G / HVI segments

Education

Degree in Chemistry or related field

Job description

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We are looking for Technical Services Representative to join our team in and around London.

In this key role you will assist and support in the development of new and existing business with customers by the provision of a high level of technical expertise to maintain and improve the Company’s technical reputation and high standards of support by Technical Services.

Ideally located within South London as the customer visits will be around London and East Anglia.

In this role you will be accountable for...

• Provide support to specified projects across the business, working to agreed timescales and maintaining a high level of technical expertise
• Support the business units in the development of existing and new business
• Provide technical support to customers within realistic timescales
• Investigate and resolve all types of customer complaints
• Carry out trials of products for customers
• Provide technically correct and accurate reports, literature and specifications
• Maintain and update management systems
• Travel to customer sites as and when required in order to resolve issues or queries locally
• Ensure all work is carried out to a technically high standard

The skills and experience you will ideally have...

• Technical background and knowledge of products desirable
• Paint Laboratory / Paint application experience an advantage
• Knowledge of O&G / HVI segments and competitor products would be beneficial
• Analytical background and experience
• Ability and willingness to travel the majority of the time for customer visits, including some overnight stays

Our offer to you…

• Competitive compensation programme
• Company Bonus plan
• Career growth opportunities in a truly international environment
• Innovation leaders in the protective coatings industry
• Sherwin Academy offers continuous training programmes for all seniority levels
• Attractive wellbeing, mental health, women & inclusion and ID&E programmes

Please note that Sherwin Williams is unable to respond to any enquiries, accept CVs or applications from Recruitment Agencies.

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results.

Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

Eligibility to Work

You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer

An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Manufacturing, Engineering, and Product Management

• Industries

  Chemical Manufacturing, Paint, Coating, and Adhesive Manufacturing, and Fire Protection

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