Technical Services Resource Planner

Dover Corporation; Manchester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Technical Services Resource Planner to optimize resource efficiency and enhance customer responsiveness. In this dynamic role, you will manage service orders, maintain planning boards in SAP, and ensure timely invoicing. The ideal candidate thrives in a fast-paced environment, possesses strong organizational skills, and has a proven track record in administrative roles. Join a company that values ethical standards and customer success, and be part of a team that drives innovation and excellence in product identification and traceability solutions.

Qualifications

• Experience in a fast-paced environment with administrative tasks.
• Proven experience in SAP ECC and SAP FSM is a plus.

Responsibilities

• Create service orders and allocate Field Service Resources.
• Maintain accurate planning board in SAP Field Service Management.

Skills

SAP ECC

SAP FSM

MS Office

Organizational Skills

Customer Relationship Management

Logical Thinking

Tools

ERP (SAP)

Job description

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Technical Services Resource Planner

Location:

Manchester, GB

Work Arrangement: Hybrid

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Role:

As Technical Services Resource Planner, you will undertake all aspects of the Resource Planner activities, supporting our Technical Service Engineers.

What you will do:

• Create service orders and allocate Field Service Resources to respond promptly to customer service requests.
• Maintain a current and accurate Field Service Technicians planning board in SAP Field Service Management to optimize resource efficiency, availability and customer responsiveness.
• Process installations and repairs requests, ordering parts required and scheduling of related jobs in ERP (SAP) system.
• Process and maintain Service Contract Agreement details, ordering parts required and scheduling of preventive maintenance jobs in ERP (SAP) system.
• Perform duties related to invoice collection; credit validation, obtaining purchase orders and prompt invoicing of completed service notifications.
• Determine service stock availability and process advance shipments and returns of service parts.
• Prepare and send quotations for services to customers.

What you need to have:

• Experience in a highly demanding and fast paced environment.
• Proven track record in positions with administrative tasks.
• Proven experience of working within SAP ECC and SAP FSM environment would be a plus.
• Able to communicate properly in fluent English, both verbal and written.
• Ability to demonstrate logical thinking process and troubleshooting.
• Good organizational skills and ability to set priorities and manage time effectively.
• Strong interpersonal, customer oriented and relationship management skills.
• Proficient with MS Office, especially Outlook and Excel.
• Ability to work independently.

You’ll only be the right candidate if you are aligned to our values and culture:

• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear fromyou.

#LI-DNI

#-INDEED

#SWE

Work Arrangement : Hybrid

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alter applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity on an invitation to apply for a job, or for a job offer contacting us directly through our Dover and affiliated operating company websites athttps://careers.dovercorporation.com/ . To learn how you can protect yourself, review ourRecruitment Fraud Notice on our careers site .

This position may be located in : EMEA : United Kingdom : Manchester : Manchester