Technical Services Resource Planner

Markem-Imaje; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Technical Services Resource Planner to enhance their operational efficiency. This role involves managing service orders, optimizing field service resources, and ensuring timely communication with customers. The ideal candidate will thrive in a dynamic environment, possessing strong organizational skills and a solid understanding of SAP systems. Join a team that values customer satisfaction and ethical standards, where your contributions will directly impact service delivery and client relationships. If you're ready to take on a challenging yet rewarding position, this opportunity is for you.

Qualifications

• Experience in a fast-paced environment with administrative tasks.
• Proven track record in SAP ECC and FSM environments.

Responsibilities

• Create service orders and allocate resources for customer requests.
• Maintain planning board in SAP for optimal resource efficiency.
• Process installations, repairs, and maintain service contract details.

Skills

SAP ECC

SAP FSM

MS Office

Organizational Skills

Logical Thinking

Customer Relationship Management

Troubleshooting

Job description

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Talent Acquisition Partner (EMEA) at Markem Imaje

The Role:

As Technical Services Resource Planner, you will undertake all aspects of the Resource Planner activities, supporting our Technical Service Engineers.

What you will do:

• Create service orders and allocate Field Service Resources to respond promptly to customer service requests.
• Maintain a current and accurate Field Service Technicians planning board in SAP Field Service Management to optimize resource efficiency, availability and customer responsiveness.
• Process installations and repairs requests, ordering parts required and scheduling of related jobs in ERP (SAP) system.
• Process and maintain Service Contract Agreement details, ordering parts required and scheduling of preventive maintenance jobs in ERP (SAP) system.
• Perform duties related to invoice collection; credit validation, obtaining purchase orders and prompt invoicing of completed service notifications.
• Determine service stock availability and process advance shipments and returns of service parts.
• Prepare and send quotations for services to customers.

What you need to have:

• Experience in a highly demanding and fast paced environment.
• Proven track record in positions with administrative tasks.
• Proven experience of working within SAP ECC and SAP FSM environment would be a plus.
• Able to communicate properly in fluent English, both verbal and written.
• Ability to demonstrate logical thinking process and troubleshooting.
• Good organizational skills and ability to set priorities and manage time effectively.
• Strong interpersonal, customer oriented and relationship management skills.
• Proficient with MS Office, especially Outlook and Excel.
• Ability to work independently.

You’ll only be the right candidate if you are aligned to our values and culture:

• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Manufacturing, and Other

• Industries

  Automation Machinery Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Industrial Machinery Manufacturing

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