Technical Services Manager

Sodexo; United Kingdom; On-site; GBP 57,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Technical Services Manager to oversee Hard Facilities Management services across a prestigious portfolio in the West of England, Scotland, and Northern Ireland. This role involves leading a talented team, ensuring compliance with statutory requirements, and driving service excellence while managing financial performance. Join a supportive and inclusive work environment where your leadership skills will shine, and you will have the opportunity to make a significant impact on operations and client relationships. If you are passionate about delivering exceptional service and thrive in a collaborative setting, this is the perfect opportunity for you.

Benefits

Competitive salary and benefits package

Ongoing professional development opportunities

Supportive work environment

Opportunities to make a difference in communities

Qualifications

• Proven experience managing Hard FM/Technical Services contracts.
• Strong leadership skills with experience in developing high-performing teams.

Responsibilities

• Lead and manage a team of Hard FM Supervisors and subcontractors.
• Achieve and maintain 100% compliance with statutory and contractual requirements.

Skills

Leadership Skills

Budget Management

Statutory Compliance

Communication Skills

Technical Services Management

Education

Degree in Mechanical or Electrical Engineering

NEBOSH Qualification

Tools

Excel

Word

CAFM/CMMS Systems

PowerBI

Job description

Job Title: Technical Services Manager

Location: National - Covering West of England & Scotland and Northern Ireland

Salary: £57,000- £60,000

Contract Type: Full-Time, Monday-Friday

About the Role:

Are you a dynamic, experienced Hard FM professional with a passion for delivering exceptional service? We have an exciting opportunity for a Hard FM Contract Manager to join our team and lead the delivery of Hard Facilities Management services across a prestigious portfolio, covering the West of England, Scotland, and Northern Ireland.

You will be responsible for leading a team of Hard FM Supervisors and subcontractors, ensuring the delivery of statutory compliance activities, including Planned Preventative Maintenance (PPM) and reactive works. The role involves close collaboration with the Contract Director and operational teams to achieve service excellence, client satisfaction, and 100% compliance with all statutory requirements.

Key Responsibilities:

1. Lead and manage a team of Hard FM Supervisors, engineers, and subcontractors.
2. Achieve and maintain 100% compliance with statutory and contractual requirements.
3. Develop, manage, and deliver the annual PPM programme.
4. Take ownership of asset management, ensuring the Forward Maintenance Register (FMR) is maintained and up to date.
5. Work closely with client stakeholders to manage relationships and ensure service delivery aligns with client needs.
6. Support the continuous improvement of Hard FM services, driving innovation and best practices.
7. Manage financial performance, ensuring services are delivered within budget and achieving set KPIs.
8. Oversee all aspects of statutory compliance, including fire safety, lifts & hoist systems, and other technical services.

What We're Looking For:

We are seeking a candidate with the following:

1. Degree in Mechanical or Electrical Engineering/Building Services or equivalent experience.
2. Proven experience managing Hard FM/Technical Services contracts, particularly in large, complex estates.
3. Strong leadership skills, with experience in managing and developing high-performing teams.
4. Excellent financial and commercial acumen, with experience in budget management and P&L accountability.
5. Proficient in IT systems, including Excel, Word, CAFM/CMMS systems, and PowerBI.
6. A strong understanding of statutory compliance and industry best practices.
7. Excellent communication skills with the ability to build strong relationships with clients and internal teams.

Desirable:

1. NEBOSH Qualification or equivalent health and safety certification.
2. Professional membership (e.g., WFIM).
3. Experience in building services within prestigious environments.
4. 18th Edition Electrical Qualification.

Why Join Us?

At Sodexo, we pride ourselves on creating a positive, inclusive work environment where our employees are empowered to thrive. You'll have the opportunity to work with a talented team, manage large-scale operations, and make a real impact within a global company committed to delivering excellent service.

In return, we offer:

• A competitive salary and benefits package.
• Ongoing professional development opportunities.
• A supportive and inclusive work environment.
• Opportunities to make a difference in the communities we serve.