Technical Services Lead, Heritage & FM Operations

British Museum; Camden Town; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Free exhibition entry for you and your

Civil Service Pension Scheme

25 days’ annual leave

Discounts at onsite catering

Learning and development opportunities

Enhanced parental leave

Job summary

The British Museum invites applications for a Technical Services Manager to lead technical services across its Grade I listed estate. Hybrid role with on-site requirement in Bloomsbury, London, overseeing third‑party FM supplier and delivering compliant, resilient facilities management.

You will guide maintenance, infrastructure and capital projects, shape continuous improvement, sustainability, and documentation while line-managing the Assistant Technical Services Manager.

Qualifications

• Educated to degree or professional qualification level in a relevant subject, or with equivalent experience at a strategic level in Facilities Management with membership of relevant professional bodies (CIBSE, BIFM, IET etc.)
• Experience in technical services and facilities management within a heritage or complex built environment.
• Knowledge of building services, compliance, regulations, health and safety.

Responsibilities

• Act as the Museum’s technical services expert, advising on building services, compliance, maintenance and risks.
• Ensure planned and reactive maintenance across the estate, with inspections and remedial works.
• Manage the hard facilities management supplier through SLAs, KPIs, audits and NEC4 communications.
• Review proposals and scopes to ensure technical soundness, compliance and value for money; oversee project handovers.
• Lead development of technical services through line management, sustainability and emergency response.

Skills

Facilities management

Stakeholder engagement

Leadership

Communication

Education

Degree in Facilities Management or Engineering

Job description

The British Museum invites applications for a Technical Services Manager to lead technical services across its Grade I listed estate. Hybrid role with on-site requirement in Bloomsbury, London, overseeing third‑party FM supplier and delivering compliant, resilient facilities management.

You will guide maintenance, infrastructure and capital projects, shape continuous improvement, sustainability, and documentation while line-managing the Assistant Technical Services Manager.