Configuration & Logistics Supervisor

Computacenter; Hatfield; On-site; GBP 36,000 - 48,000; Full time

Job summary

Computacenter in Hatfield is seeking a Technical Services Supervisor to lead a busy team delivering customer builds and services on site. You will coordinate engineers, manage workload and ensure SLA targets and quality standards are consistently achieved.

This hands-on leadership role requires involvement in configuration, deployment and testing activities when required, with a focus on operational efficiency and strong customer satisfaction across the UK ops.

Qualifications

• Supervisory experience in fast-paced technical services or logistics environments.
• Strong planning and organizational skills.
• Excellent communication and problem-solving abilities.
• Experience delivering against SLAs and quality standards.
• Hands-on in configuration, deployment and testing when required.

Responsibilities

• Lead, coach and support engineers within Technical Services to meet customer commitments.
• Manage workload, allocate resources and track workflow to meet SLA targets.
• Monitor performance and escalate risks to minimise service impact.
• Maintain high standards of quality and customer satisfaction.
• Participate in configuration, deployment and testing activities as needed.

Skills

Team leadership

Operational planning

Customer focus

SLA management

Multitasking

Tools

CCS

WMCS

Job description

Logistics and Technical Services is an operational and commercially focused function with customer satisfaction at the heart of everything we do. We work closely with the Sales team, Service Management and Project Practices to meet our customers' expectations.

The operation transacted 2 million items last year and configured 250,000 systems through our Technical Services workshop. We are also the largest reseller of products in the UK.

We are a company where people matter. We are diverse, flexible and open. We are family-friendly and supportive.

The role:

Technical Services is a fast-paced environment delivering a wide variety of customer builds and services every day.

As a Technical Services Supervisor, you'll lead a team within a busy technical operation, ensuring customer commitments, SLAs and quality standards are consistently achieved. You'll coordinate resources, support engineers, monitor workflow and act as a key escalation point for operational issues.

This is a hands‑on leadership role. While you'll be responsible for guiding and developing the team, you'll also be willing to get involved in configuration, deployment and testing activities when required.

We're particularly interested in candidates with experience in technical services, configuration, deployment, logistics, workshop or engineering environments who are ready to take the next step in their leadership career.

What you'll do

Day to day:

• Lead, coach and support Engineers and team members within the Technical Services operation.
• Manage workload, resource allocation and workflow to ensure customer commitments and SLA targets are met.
• Monitor operational performance, escalating risks and resolving issues to minimise service impact.
• Maintain high standards of quality, accuracy and customer satisfaction.
• Support continuous improvement initiatives that enhance operational efficiency and service delivery.
• Build strong relationships with internal stakeholders and communicate effectively across all levels of the business.
• Contribute to hands‑on configuration, deployment, testing and troubleshooting activities when required.
• Ensure policies, procedures and audit requirements are followed and maintained.

Leadership:

• Create a positive, supportive and accountable team culture.
• Motivate, develop and inspire team members to achieve operational goals.
• Act as a role model through personal conduct and contribution.
• Encourage open communication, collaboration and continuous improvement.

What You'll Need

• Experience working within a fast-paced technical services, deployment, logistics or operational environment.
• Previous supervisory, team leadership or people management experience.
• Strong organisational, planning and workload management skills.
• Excellent communication, problem-solving and decision‑making abilities.
• Experience working within SLA-driven environments.
• A proactive, customer-focused approach with strong attention to detail.
• Ability to multitask, prioritise effectively and perform under pressure.
• Hands‑on experience with computer configuration, deployment or related technical activities.
• Good working knowledge of Microsoft Office applications.
• Experience using CCS, WMCS or similar warehouse management systems.
• Experience within IT configuration, deployment or technical services environments.
• Relevant supervisory, leadership or technical qualifications.

Additional information

Country: UK

Location: Hatfield (on site)

Hours: 37.5 per week - shifts between 7am to 7pm - Monday to Friday