Technical Services Engineer

MSP Talent Bridge Ltd; Reading; Hybrid; GBP 38,000 - 40,000; Full time

Job summary

MSP Talent Bridge Ltd. is helping a client hire a Technical Services Engineer for a field-based, hybrid role across Bucks, Berks, Oxon, London & the South East.

You will split time between telecoms installation projects and IT/print support, engaging with customer IT teams and managing delivery from planning to completion. The role requires robust IT knowledge and strong communication skills to explain technical concepts to non-technical stakeholders; site surveys and ticketing experience are a

Qualifications

• Solid understanding of IT systems including Windows OS, Microsoft 365, Google Workspace and Azure.
• Exposure to print solution software is a strong plus.
• Grounding in telecoms/VOIP and ticketing systems is desirable.

Responsibilities

• Act as first point of contact for installation planning with customer IT teams.
• Manage projects from requirements to delivery and completion.
• Conduct site surveys and implement telecoms installations.
• Diagnose hardware, software and network issues across IT stack.
• Log work in the service management system and update records.
• Escalate complex issues to management or specialists when needed.
• Contribute to knowledge base on print solution software.

Skills

Windows OS

Microsoft 365

Google Workspace

Azure

Strong communicator

Project management

Tools

Vantage

ServiceNow

Zendesk

Freshdesk

Job description

£37,500 - £40,000 | Bucks, Berks, Oxon, London & the South East | Field-based (Home, Office & Customer Sites)

We're working with a well-established provider in the managed print and telecoms space to find a Technical Services Engineer to join their delivery team.

This is a hybrid technical role split between telecoms installation projects and broader IT/print support — a great fit for someone who enjoys variety and wants to build skills across both disciplines rather than sitting in one lane.

What you'll be doing:

• Acting as first point of contact for installation planning, liaising directly with customer IT teams to build out implementation plans
• Managing your own projects — defining requirements, working with account managers and customers, and overseeing delivery through to completion
• Carrying out site surveys and building/implementing telecoms installations
• Supporting the wider IT stack — diagnosing and resolving hardware, software, and network connectivity issues
• Logging and tracking work accurately through the service management system
• Escalating complex issues to management or specialist teams where needed
• Contributing to knowledge base documentation, particularly around print solution software

What they're looking for:

• Solid understanding of IT systems — Windows OS, Microsoft 365, Google Workspace, Azure
• Exposure to print solution software such as Papercut, MyQ, Optimidoc, or Uniflow is a strong plus
• Some grounding in telecoms/VOIP
• Comfortable working within a ticketing system (Vantage, ServiceNow, Zendesk, Freshdesk or similar)
• A genuinely strong communicator — someone who can explain technical things simply to non-technical people
• Organised, self-sufficient, and calm when things get busy