Technical Services Apprentice

Sikaag; Preston; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Holiday 25 days rising to 28 with long

Company pension contribution up to 10%

Private healthcare

Group life cover 6x salary

Staff discount platform

Cycle to Work scheme

Service Awards

Discounted Sika products

Job summary

Sika is seeking an apprentice for the Preston office to support the Building Envelope Technical Team. You will manage incoming calls and emails, gather information, and route inquiries to the right staff to maintain high service standards.

You'll gain hands-on experience in roofing systems, learn across the team, and work toward achieving an NVQ Level 3 qualification with strong education and workplace support.

Qualifications

• GCSE Maths & English completed.
• Good communication skills.
• Enthusiasm and problem-solving ability.

Responsibilities

• Manage incoming calls and emails from stakeholders, gathering data and allocating accordingly.
• Monitor internal specification requests, ensuring information is complete and accurate.
• Engage in technical processes to progress projects from opportunities through to onsite and final guarantee stages.

Skills

Communication

Enthusiasm

Reasoning

Computer literacy

Education

GCSE Maths & English

Job description

Purpose of the Role

This office-based role is all about supporting the high-performing Building Envelope Technical Team.

You will manage incoming enquiries to ensure they reach the required member of staff, collecting additional information where possible to ensure resolutions are achieved accurately and as efficiently as possible to maintain the high customer service levels provided by Sika.

You will be exposed to live projects and engage in technically driven specification tasks, ensuring the team can meet deadlines and provide an excellent customer experience to both contractors and clients.

What's In it for You?

The Opportunity:

This is a fantastic chance to continue learning whilst launching into a new career.

As an apprentice, you'll gain valuable experience in teamwork, communication, and learn about our various roofing systems. You'll develop practical skills that will help you build a strong foundation for a career within the construction industry. While growing professionally, you'll also work towards achieving an NVQ Level 3 qualification , with excellent support for both your education and workplace learning.

As an Apprentice, you will:

• Manage incoming calls and emails from both internal and external stakeholders, gathering additional data as required and allocating accordingly.
• Monitor internal specification requests, ensuring information is complete and accurate.
• Engauge in technical processes to ensure project trajectory is maintained, progressing projects from opportunities through to onsite and finial guarantee stages.

You will be given the opportunity to complete a course at Preston college to facilitate your personal development with time allocated to complete coursework and attend monthly classes.

The Rewards:

You will be rewarded with a competitive salary, and a sweep of great benefits. We pride ourselves on our total reward package:

• Holiday 25 days rising to 28 days with service, plus bank holidays
• A company pension contribution of up to 10%
• Private healthcare for you, with option to add family
• Group life cover at 6x your annual salary
• Global Income Protection (PHI)
• Enhanced maternity and paternity pay
• Staff discount platform & Cycle to Work scheme
• Dedicated Service Awards for reaching key milestones
• Selected discounted Sika products

The Support:

As a market leader, Sika understands and recognises the contribution employees make to the success of our business. You will be supported by a dedicated team working collectively towards success and will be provided with all required tools and equipment, as well as continuous learning development opportunities for personal and professional growth. This full-time role offers job stability where you can rest assured that you are joining a highly respected, industry-leading company known for its integrity and innovation.

What we need from you?

• GSCE Maths & English
• Good communication skills
• Enthusiasm
• Excellent reasoning
• Good computer literacy

The Skills:

We require someone who can both, work autonomously and be a fantastic team player. A person with a can-do attitude capable of can multi-tasking, delegation and prioritisation. Key functions of this role require attention to detail, sensitivity and the ability to develop and maintain professional interpersonal relationships with all relevant stakeholders. Your ability to solve problems will be developed alongside your technical knowledge throughout your time at Sika.

The Future:

• Potential Career Routes: Technical Services Advisor, Site Support Engineer, Area Technical Manager

The opportunity to progress within a global company across a variety of business areas.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined at skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.