Technical Advisor Apprentice

Yolk Recruitment Ltd; Cardiff; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual performance bonus

Fully funded Level 3 Apprenticeship

Structured mentoring

40-hour week

24 days holidays + 8 bank holidays

Company events

Long-term career progression

Exposure to multiple departments

Ongoing training and development

Pension

Free parking

Free tea, coffee and fruit

On-site kitchen

Job summary

Yolk Recruitment Ltd in Saint Mellons is recruiting a Technical Advisor Apprentice to join the expanding technical team. You will rotate through departments, handle customer inquiries and learn through a fully funded Level 3 Apprenticeship, progressing toward a qualified Technical Advisor.

The role offers a £26,436 starting salary, a yearly bonus, and excellent benefits including mentoring, a structured training plan and clear career progression within construction and manufacturing.

Qualifications

• The candidate should have excellent communication skills with customers by telephone and email.
• GCSEs (or equivalent) in Maths, English and Science are required.
• Basic IT skills including Microsoft Office are expected.
• Strong attention to detail and the ability to learn technical information quickly.
• Good organisational skills and the ability to manage multiple tasks.

Responsibilities

• Respond to technical enquiries from customers, architects, contractors and installers via telephone and email.
• Provide product information and technical guidance under supervision.
• Assist with technical calculations including fastener and gutter calculations.
• Review technical drawings and specifications to assess compliance with product requirements.
• Support customers with technical queries through design and installation stages.

Skills

Excellent communication

GCSEs Maths English Science

Basic IT skills

Attention to detail

Organisational skills

Teamwork

Microsoft Office

Education

GCSEs

Job description

Technical Advisor Apprentice

Saint Mellons
£26,436 + Yearly Bonus + Excellent Benefits

Yolk Recruitment are supporting a highly successful manufacturer in Saint Mellons, with the recruitment of a Technical Advisor Apprentice to join their experienced Technical team.

You will need to be at least 18 years old to apply for this position.

This is an outstanding opportunity for someone looking to build a long-term career within construction, engineering or manufacturing. Working alongside experienced Technical Advisors, you\'ll gain hands-on experience whilst completing a fully funded Level 3 Apprenticeship, developing the technical knowledge and practical skills needed to become a qualified Technical Advisor.

You'll rotate across different departments, work alongside experienced professionals and gain exposure to the full project lifecycle, building the foundations for a rewarding career within the construction industry.

This is what you\'ll be doing

As a trainee Technical Advisor, you\'ll support the Technical team by responding to customer enquiries, assisting with technical calculations and learning how construction projects are assessed from concept through to installation.

Your responsibilities will include:

• Responding to technical enquiries from customers, architects, contractors and installers via telephone and email.
• Providing product information and technical guidance under the supervision of experienced Technical Advisors.
• Assisting with technical calculations, including fastener and gutter calculations, whilst developing your understanding of building envelope systems.
• Learning how to review technical drawings and specifications, helping assess whether proposed construction details meet product performance and technical requirements.
• Supporting customers with technical queries throughout the design and installation process.
• Assisting site teams and Technical Advisors by providing drawings, technical documentation and project information where required.
• Attending Design Team Meetings (DTMs) and gaining exposure to live construction projects.
• Updating Salesforce and internal business systems, ensuring customer enquiries and project information remain accurate and up to date.
• Working closely with colleagues across Technical, Sales, Production and Customer Experience to develop a broad understanding of the business.
• Attending college as part of your Level 3 Apprenticeship and successfully completing all coursework and assessments.
• Maintaining compliance with Health & Safety, Quality and company procedures at all times.

The experience you\'ll bring

• A genuine interest in office administrative based roles within construction, engineering, architecture or manufacturing.
• A least one year of experience within an office environment either administrative, technical drawings based or customer service within a manufacturing/ engineering/ construction environment.
• Excellent communication skills and confidence to speak with customers by telephone and email.
• Strong attention to detail with the ability to learn technical information quickly.
• Good organisational skills and the ability to manage multiple tasks.
• Basic IT skills, including Microsoft Office.
• A positive attitude with a willingness to learn and develop.
• Ability to work well within a team whilst using your own initiative.
• GCSEs (or equivalent), particularly Maths, English and Science.

Desirable but not essential:

• Experience of CAD, architecture, construction or engineering through education, work placements or previous employment would be advantageous but is not essential.

And this is what you\'ll get in return

• £26,436 starting salary
• Annual performance bonus
• Fully funded Level 3 Apprenticeship
• Structured mentoring from experienced Technical Advisors
• Monday to Friday days (40-hour week)
• 24 days holidays plus 8 bank holidays (Christmas shut down every year)
• Company Events throughout the year
• Genuine long-term career progression
• Exposure to multiple departments across the business
• Ongoing training and development
• Pension
• Free parking, free tea, coffee and fruit
• Fully functional on-site kitchen

Are you ready to start your technical career?

This role would suit someone who enjoys problem solving, communicating with people and learning how technical construction projects come together. Whether you\'re leaving college, have completed an engineering or construction qualification, or are looking to build a long-term technical career, this is a fantastic opportunity to join one of the UK\'s leading construction product manufacturers.

Please note: Due to high application volumes, we can\'t respond to every applicant. If you haven\'t heard from us within 7 days, unfortunately you\'ve not been successful on this occasion. Please check our website for other opportunities.