Technical Services Analyst - Technical Services Analyst - Project Support 12 month FTC

New Look; Newcastle-under-Lyme; On-site; GBP 30,000 - 56,000; Full time

Benefits offered by this job

Staff discount

Healthcare

Life assurance

Birthday leave

Cycle to work

Discount platform

Profit related bonus

Job summary

New Look is seeking an on-site Infrastructure Project Support to assist their Data Centre Modernisation and BAU operations. You will work with the in-house team to migrate virtual machines and physical servers to a modern data centre, install hardware, and document the process.

You will also handle day-to-day IT operations including 3rd line support, M365 management (excluding security), AD, DNS, remote access, Citrix, backups and monitoring, collaborating with cybersecurity and service desk

Qualifications

• Data centre migration experience with both physical and virtual servers.
• Managing Windows, Linux and AIX in enterprise environments.
• Experience with Azure, Entra ID, SQL Server and backups.
• Experience with MECM/Intune and AD policies.
• Ability to collaborate with cybersecurity and service desk teams.

Responsibilities

• On-site project support for Data Centre move, migrating VMs and physical servers.
• 3rd line operational support across IT infra including M365 (non-security) and core services.
• Support MECM/Intune device management and backups, reporting and patching.
• Collaborate with cybersecurity and service desk to ensure secure, compliant operations.
• Create and share high/low level documentation as required.

Skills

Data Centre Migration

Hyper-V

VMware

Windows Server

Linux

AIX

Azure

Entra ID

SQL Server

Active Directory

MECM/ConfigMgr

Intune

Powershell

Networking basics

Backup solutions

Scripting/Automation

Education

Microsoft Certified Windows Server Hybrid Administrator Associate

ITIL Foundation

Microsoft 365

Tools

MECM (Config Manager)

Intune

Active Directory

Entra ID

Azure

Citrix

MoveIT Automation

FTP

Job description

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

THE ROLE:

To support our in-house Infrastructure Team with a mix of project Support for our Data Centre Modernisation and also BAU Support across our organisations Enterprise Infrastructure.

WHAT YOU’LL BE DOING:

To be on site Project Support to our in-house Team for a Data Centre move, focusing on:

• Migration of Virtual Machines from old Data Centre to our modernised Data Centre
• Support the move of physical servers from old Data Centre to our modernised Data Centre
• Installation of physical hardware into racks in new Server Room
• Working with the wider Team to develop a strategy to test all relocated servers, both physical and virtual
• Cabling and patching across the new Data Centre infrastructure, accepting responsibility that all cabling is to a tidy, high standard and that documentation is created and shared appropriately
• Working within the Data Centre to resolve any issues arising from relocated Servers, troubleshooting, presenting fixes and documenting as necessary.
• Creating and sharing high and low-level documentation as required.

To support our in-house Infrastructure Team for day-to-day BAU activities to include:

• You will work closely with the Service Desk, End User Compute and other IT Service teams to provide 3rd line operational support.
• You will be supporting the day- to- day management of the M365 cloud platform & all elements of this, other than security elements.
• You will be providing support for Infrastructure Operational services including but not limited to Active Directory, Entra AD, DNS, Remote Access (AOVPN and RSA), Citrix, AD Manager Plus, Enterprise SQL Servers, MoveIT Automation & FTP, Backup, Monitoring
• Support the New Look EUC device estate (MECM & Intune), ensuring that devices can be provisioned as required, are updated according to policies & that software can be installed when needed.
• Assist with infrastructure upgrades, patching & lifecycle management.
• Collaborate with cybersecurity & service desk teams to ensure secure & compliant operations.

WHO YOU ARE:

• Microsoft Certified Windows Server Hybrid Administrator Associate
• ITIL Foundation
• Microsoft 365

Required Skills:

• Past experience of a similar Data Centre Migration Project
• Proven ability to manage and support both physical server infrastructure and virtualisation platforms, including Hyper-V and VMware.
• Experience across a broad range of Server OS – Windows, Linux, AIX
• Experience of both legacy and current physical hardware and Virtualisation platforms
• Strong working knowledge of core enterprise technologies, including Microsoft Azure and Entra ID, Windows Server and desktop operating systems, Microsoft 365, SQL Server, and infrastructure management services
• Experience with enterprise storage and backup solutions (e.g., IBM, Cohesity) and associated data protection strategies.
• Hands‑on experience with Managed File Transfer (MFT) solutions and secure file protocols (FTPS/SFTP), including configuration and automation of file transfer workflows.
• Experience with MECM (Config Manager) & Endpoint Manager (Intune)
• Experience with Active Directory Policy (Group Policy) Administration
• Basic Networking skills
• Familiarity with monitoring, automation tools and Powershell.
• Strong problem-solving skills and ability to manage multiple priorities
• Experience with Enterprise Anti-Virus solutions

WHATS IN IT FOR YOU:

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Profit related bonus scheme
• Option to join our Healthcare Private Medical Scheme
• Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service)
• Spread the cost of your commute with interest‑free season ticket loans
• Do your bit for the environment and save money with our Cycle2Work scheme
• We’re proud of our partner with the Retail Trust and Fashion & Textile Children’s Trust

Why New Look?

We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.

We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.

We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we’re keen to discuss this with you in line with the output needed for the role.