Technical Service Technician - 12 month FTC

CityFibre; Telford; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

An established industry player is seeking a Technical Service Technician to join their innovative team. This hybrid role allows you to balance home and office work, providing exceptional customer support by troubleshooting network issues. You will play a vital role in monitoring the network management system, ensuring seamless connectivity for customers. With a focus on professional growth, the company offers a comprehensive benefits package, including private medical insurance and generous leave policies. If you have a strong technical background and a passion for improving internet connections, this is the perfect opportunity for you.

Benefits

25 days’ leave

Private medical insurance

Birthday and charity days off

Qualifications

• Strong technical background with excellent troubleshooting skills.
• Experience diagnosing and resolving customer network issues.

Responsibilities

• Provide exceptional customer support by troubleshooting network issues.
• Monitor the network system to detect and prevent issues.
• Collaborate with Service Desk and NOC teams.

Skills

Troubleshooting skills

Technical support experience

Knowledge of WAN technologies

Network administration experience

Understanding of Internet Services

Job description

Job Description

This hybrid role offers a great balance of home and office working, with at least three days a week spent in your local office. You'll work a rotating four-week shift pattern, including early shifts (08:00–16:30/17:00), late shifts (11:30–20:00), and one week of three 12-hour shifts (Friday to Sunday) followed by four days off.

As the UK’s largest fibre-only network and its only proven wholesale challenger, we’re setting new standards for digital infrastructure.

Our network is designed from scratch for the internet—greener, more reliable, and future-ready. Our products lead the market on speed, value, and service, helping businesses innovate, communities thrive, and supporting economic growth both locally and nationally.

What does this mean for you? The opportunity to improve internet connections and daily life for many people!

Joining us as a Technical Service Technician (12-month FTC)

As a Technical Service Technician, you’ll provide exceptional customer support by troubleshooting and resolving network issues. Using logical thinking, you’ll diagnose faults efficiently to minimize disruption. You’ll also monitor our network management system proactively to prevent incidents, collaborating with the Service Desk and NOC teams.

You’ll earn a salary of circa £27,000 per annum, plus a 7.5% shift allowance, performance bonus, and benefits supporting your wellbeing.

Your key responsibilities include:

• Responding to customer calls, diagnosing faults, and providing resolutions
• Monitoring the network system to detect and prevent issues
• Escalating complex faults to appropriate teams
• Working within SLAs to maintain service excellence
• Collaborating with Service Desk and NOC teams

What you’ll bring to the role

You should have a strong technical background with excellent troubleshooting skills and:

• Solid technical support experience
• Knowledge of WAN technologies
• Experience diagnosing and resolving customer network issues
• Understanding of Internet Services (DSL, Ethernet, Firewalls, GPON, routing protocols)
• Network administration experience

Diversity, Inclusion & Belonging

We’re recognized as a Times Top 50 Employer for Gender Equality, endorsed by WORK180, and a partner of Diversifying . We’re committed to the Armed Forces Covenant and Disability Confident initiatives. We promote a culture where everyone’s voice is heard and where all feel a sense of belonging. Learn more about The CityFibre Way.

What you can expect from us

We support your growth and wellbeing with tools, a comprehensive benefits package—including 25 days’ leave, birthday and charity days off, private medical insurance, and family-friendly policies.

Additional Information

We celebrate diversity and are committed to equal opportunity in our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. For support or adjustments during the application, contact us at [emailprotected].