Technical Service Specialist/Engineer - Midlands

Abbott; Birmingham; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Pension scheme

Private healthcare

Life assurance

Flexible benefits

Job summary

Abbott in the Midlands is seeking a Technical Service Specialist to support customers through installations, deinstallations, repairs and software upgrades. You will train customers and Abbott ambassadors, perform PM activities, site inspections, and IQOQ procedures to ensure smooth deployments.

The role requires aBachelor’s degree or equivalent and a proven track record with customers and lab staff, plus strong communication and coaching skills.

Qualifications

• Bachelor's degree or equivalent required.
• Proven track record in a similar position.
• Successful engagement with customers and lab staff.
• Excellent product and industry knowledge.
• Experience with service delivery processes.
• Excellent communication skills.
• Coaching and training skills.
• Experience using analytical tools and software.

Responsibilities

• Schedule and perform planned maintenance (PM) activities.
• Perform site inspections for new contracts/tenders and design for installations.
• Install/assist with instruments, AbbottLink, automation, and deinstallations.
• Perform IQOQ procedures during and after installation.
• Assist with customer business reviews.
• Schedule and document hardware/software updates (TSBs).
• Deliver basic customer operator trainings post install/upgrade.
• Provide coaching/training to other Technical Service Specialists.

Skills

Communication

Coaching

Technical expertise

Analytical skills

Education

Bachelor's degree or equivalent

Engineering degree in medical/electrical/mechanical

Tools

Analytical tools

Job description

About Abbott

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions. Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis, and treatment of a range of health conditions. Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

Our technical service team is currently recruiting for a Technical Service Specialist to support Midlands.

What You’ll Do

The Technical Service Specialist is responsible for providing support to our customer base, you will be responsible for handling installations and deinstallations, repairs, instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.

• Schedule and perform planned maintenance (PM) activities
• Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
• Conduct / assist with installation of instruments, AbbottLink, and automation and deinstallations
• Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
• Assist with customer business reviews
• Schedule, perform and document hardware and software updates (TSBs)
• Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
• Perform basic technical coaching and training to other Technical Service Specialists

EDUCATION AND EXPERIENCE YOU’LL BRING

• Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
• Proven track record in a similar position, supported by management and customer references
• Successful engagement with customers, specifically key stakeholders, and lab staff.
• Excellent product and industry knowledge
• Excellent experience and process skills of the business functions service delivery.
• Excellent communication skills
• Ability to identify and drive resolution of issues
• Technical expert for product line responsibility
• Coaching and training skills
• Excellent experience in use of analytical tools and software

What We Offer

As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.