Technical Service Representative

TN United Kingdom; Gateshead; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Technical Service Representative to provide expert technical support in the Marine and Protective Coatings sector. This role involves engaging with customers on-site and remotely to offer solutions, conduct training, and assist in product application. Ideal candidates will have a solid background in coatings, strong customer relationship skills, and a passion for delivering high-quality service. Join a forward-thinking company dedicated to innovation and sustainability, and help shape the future of protective solutions in the maritime industry.

Qualifications

• Experience in the Marine and Protective Coatings industry is essential.
• FROSIO level III certification and/or NACE 2 is required.

Responsibilities

• Provide technical customer support for coatings in shipyards.
• Deliver training on product use and application at customer sites.

Skills

Marine and Protective Coatings experience

Customer relationship management

Technical problem-solving

Fluency in English

Office systems proficiency

Cultural awareness

Team collaboration

Health and safety knowledge

Education

Graduate in Naval Architecture

Graduate in Chemical Engineering

Tools

Microsoft Word

Microsoft Excel

Job description

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Technical Service Representative, Gateshead

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Client:

AkzoNobel

Location:

Gateshead, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

74d69e87b314

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

About AkzoNobel

Since , we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world-class portfolio of brands – including Dulux, International, Sikkens, and Interpon – is trusted by customers around the globe. We’re active in more than [number] countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company dedicated to providing sustainable solutions and preserving the best of today while creating a better tomorrow. Let’s paint the future together.

The Technical Service Representative will provide technical customer support in shipyards and customer sites for Newbuilding and Maintenance & Repair projects. The role also involves frontline sales support through proficient use of AkzoNobel products and services, as well as application techniques, supporting customers with product selection, answering application questions, and solving issues via phone, email, or onsite.

Position is based in Athens and covers Greece & Cyprus.

Key Accountabilities

• Protect the interests of AkzoNobel by ensuring good practice among applicators using Marine and Protective Coatings products.
• Attend paint applications and provide technical advice in accordance with international standards in shipyards and fabrication sites.
• Maintain technical equipment safely and properly.
• Deliver progress reports, provide market trend insights, and recommend improvements.
• Assist sales in implementing strategies and provide technical expertise during sales processes.
• Promote a positive company image and develop long-term customer relationships.
• Advise management on training needs, recruit participants for technical courses, and secure customer attendance.

Key Activities

• Deliver training on product use and application at customer sites and training centers.
• Conduct product demonstrations and transfer knowledge on processes and technical problem-solving.
• Perform technical scans and audits at designated customers.
• Participate in sales processes with prospects, providing technical support.
• Proactively address technical problems with existing customers.
• Assist in testing and implementing new products and technologies.
• Update CRM databases with accurate customer information.
• Collaborate with technical departments on complex issues and customer education.
• Support product development with prototype advice and market testing.

Experience/Key Competences/Skills

• Experience in Marine and Protective Coatings industry (New Building and Maintenance & Repair).
• Experience in inspection and good customer relationships.
• FROSIO level III certification and/or NACE 2.
• Native Greek language; fluent in English.
• Proficient in Office systems (Word, Excel).
• Culturally aware with an international outlook.
• Team player.
• Basic knowledge of health and safety regulations under Greek legislation.

Education

Graduate in Naval Architecture, Chemical Engineering, or comparable fields.

At AkzoNobel, we are committed to an inclusive and respectful workplace where all employees can thrive. We embrace diversity and provide unconscious bias training to support fair hiring practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.